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Complaint Details
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Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I live in a ground level condo that sustained water damage from the unit above when pipes broke. Icon Property Rescue was contracted to fix the damage. Within months it became evident that the ceiling was collapsing where Icon supposedly repaired it. Also, with a flashlight I discovered many areas that were not painted as contracted. Their estimator came to look at it and agreed it needed repaired. He sent a painter out who refused to do the work. The estimator responded that Icon was too busy to fix the issues and now refuses to respond.
Business response
05/19/2023
Thank you for bringing this to our attention. Our subcontractors completed this work and the homeowner, *** ******* signed the certificate of satisfaction stating that she was happy with the work. We have since contacted ** ******* and scheduled our construction manager to go and remedy the problem.Customer response
05/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ** *** *******
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.