ComplaintsforIce Barrel
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought the Ice Barrel 300, order ******** on October 23, 2023 for $1,200. When I received the barrel I was still waiting for my water chiller that was received for another month. When I finally was able to fill my ice barrel with water it was leaking through the bottom fitting. I attempted to tighten the fitting but it continue to leak so I contacted Ice Barrels customer service which never answered one of my 5 plus calls. I emailed them and finally got a hold of ****** ******** who was able to send me a replacement fitting. When I put the replacement fitting on it continued to leak. After tightening it again the barrel plastic cracked inside. I have contacted their customer service about a replacement barrel with their updated fitting and have not been able to get a response. With the amount of money paid for a plastic barrel it’s unfortunate that they provide this level of customer service. I have even offered to ship my current barrel back. All I want is a functional product that I paid for. They told me they are updating the fitting which shows I’m not the only one that has had issues with their poor fitting design. I want a refund or a replacement with the updated fitting.Business response
05/03/2024
We have sent a replacement to the customer.
Fedex tracking ************ to be share with the customer.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.