1 Customer Reviews
Review from James B
1 star02/22/2022
We had an appointment for over a week to fix a hot water leak in the bathroom. The water is leaking behind the wall and running into the basement. My girlfriend took a vacation day from work to be home for this appointment. On the morning of the appointment, they were supposed to be there at 9:00. We received no call until after 9:00 and they knowingly called the wrong number. My girlfriend had given them her number as contact when she made the appointment. They repeated it to her 3 times. When she called them at 10:30 she was told that the van was broke down, they would not be able to keep the appointment, and they didn't know when they would be able to reschedule. I feel this was very unprofessional as this was not their only van or working plumber. They offered no solution and we were quickly dismissed with an apology and nothing else. I feel very wronged by these people as we waited for the appointment, took a vacation day to be there, unknown damage being done all the while, now even longer due to this companies lack of reliability. Would never use them and would not recommend them to anyone.
Blasenhauer Plumbing & Heating LLC Response
02/23/2022
The Customer is correct, we were scheduled to be there at 9:00am. I found out the plumbers van would not start about 15 minutes prior to the scheduled time. I was trying to get a vehicle for the plumber to drive but we had no spare vehicles available. I called & left a voicemail for Mr. ********* as quickly as possible. We only have 1 residential plumber at this time. We do in fact have other employees & vehicles but they do not do plumbing work & they were all out on jobs so again, no spare vehicle available. Mr. ********* is not the only Customer we had to call & reschedule. When his girlfriend called in, she was very upset, we offered to reschedule & she said no she would call someone else. Our company policy is we contact the home owner not the girlfriend. Her number is not in our system so I had no way of knowing she was to be the one at the house nor a way to contact her.
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