1 Customer Reviews
Review from David R
1 star06/23/2024
Stayed Saturday June 22nd price was comparable to everything else in the area and to the other RR in town. Arrived around 9:30pm to a lobby filled with complaining people one had no towels, another had no AC. It was a very slow process to check in the one guy there was clearly overwhelmed. That was ok I waited and finally when I got my room I was told there was no working TVs and the price had been adjusted for it. That was a blatant lie as the price was the same or higher as the other RR in town. I had been driving all day and I was ok with no TV but when I got to the room my AC wasn’t working either. It was going from bad to worse, I contacted RR customer relations and shortly after I got a form letter from the general manager Mr Sonali Agarwal at the location apologizing and making excuses. To be honest I don’t want an apology or excuses I don’t want to be lied to, I want everyone to know that this Red Roof practices deceiving business, and they should not be allowed to offer an inferior product under the Red Roof name. I feel that I and all the people that stayed at that horrible location be offered a full refund and I will continue to contact Red Roof customer service until this is resolved.
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