ComplaintsforSandy's Towing

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On june 1st my car was towed by Sandy’s towing. Upon picking up my car , I immediately noticed damage to my rear lower bumper. When I called them initially, I specifically asked if they caused any damage because the car is way too low to be towed. They said no but obviously they didn’t check. The carbon fiber is all scuffed and scratched and also cracked . The scratch marks are even on the road from where the car scraped. Provided pics and proof to them the same day. They came out and looked and said the damage wasn’t from them even. So I asked them if I pay them to come back and try to tow it again to prove to me that they don’t scrape the bumper again they said no they aren’t going to do that. Because they know 100% that it will cause damage again. There is no way that this car can be towed via flatbed or any method. It’s on air suspension. He told me to report in on my insurance and that carbon fiber can be repaired . No.he doesn’t want to own up to the damage. The car is a show car and strictly for show. He said there was prior damage but I have proof that there wasn’t. Also have a neighbor that witnessed it as well. Don’t let these scammers tow your car. And always check for damages even though they don’t want to cover them and won’t admit fault. Many complaints of them doing the same thing to others now that I have spoke to other people.

  

  Business response

  06/27/2023

  Good morning,

  I have not been involved in this claim. I need to get answers from our safety department who came out to look at the damage. I have several questions. (1) If this was a show car and lowered, why weren't you there when this was loaded to help get the car up off the ground? (2) You just admitted that there's no way to tow this vehicle, I would like your thoughts on blaming us? I will wait for your response.

• Initial Complaint

  02/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I called around for tow service. During the calls each tow company only asked my location, model of car, and phone number. Stating that a driver would call me when in route. Never was in credit card information given over the phone nor asked for. Shortly afterwards; ****** ****** (driver) called asked for an actual address. (I still have driver cell phone number saved in my call log). After more than an hour, sandy towing shows; driver confirmed drop off location and began hooking my car to his truck. One minute later ***** ****** pulls up behind us. Driver gets out the car walks past us to the sandy truck driver speaks with him for a moment and leave. I didn’t think nothing of it. Sandy towing towed my car home. Presented to my a receipt of what I owed. I handed him my physical Bank Card. Shortly Afterwards I receive two charges from Sandy Towing and from ***** ******. I called sandy and asked them why did they share my card information with ****** ****** that there was no possible way for them to get it unless the driver shared it with them. And that I believe that what the two drivers were talking about during pick up. Ask for driver name to file police report. Wouldn’t give me drivers name. Sandy told me a supervisor would call me back. No call as of yet. I called ****** ****** and told them I have an unauthorized charge from them and that that information was stolen and not given to them. The woman I spoke with (Kaley) stated well it was given to us. We charge a service fee. I asked how is it legal to take my cc information and charge my card without my knowledge. I informed them that I was filing a complaint with the bbb and calling the police. She laughed and asked me was I done. I hung up. I’d like to file a complaint against both businesses ***** ****** ************ ***** ****** (Driver’s cell) ************ Sandy’s Towing ************ Sandy’s driver NEVER asked or MENTIONED that he was sharing my cc info nor is it written anywhere on the receipt

  

  Business response

  02/24/2023

  Good morning,

  I need some information to truly respond. I need our invoice # or the date of the tow plus the type of the vehicle towed. I assure you our driver didn't give ****'s towing your credit card information. The reason we require the credit card information is exactly for the reason you described in the complaint. We don't like sending a truck without securing payment up front for the reason of cost. You called two companies to see who showed first. Someone was going to loose and eat the cost. I can tell you that ****'s also requires credit card upfront to secure service the same as us. The truck that showed up cost $130,000 plus paying a driver and diesel fuel now at $4.75 a gallon on a truck getting six miles to a gallon. This process has been in place with us for years unless you are one of our commercial customers. If you get me the requested information I will talk with my driver. The credit card information is in our office not with the driver until he is completed with call.

  Customer response

  02/24/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  It is absolutely not true.. neither of THREE tow companies I called did or has ever took my card information over the phone before providing service. I gave the Sandy’s tow driver my physical card information after we arrived at drop off location and he told me what I owed. After which he went to his tow truck and got on the phone ( I assumed to call in card information but now I know it was to share my information). After which he got out of his truck, returned me back my card and presented to me the receipt I shared with you. Also like to add that I was charged exactly the same time by both tow companies at time service was completed by Sandy’s. which was 20+ minutes after leaving pick up location. ****** *** driver never came up to me at all… not to collect my information, inform of a charge, say kiss my butt or anything. He went straight to the Sandy Tow truck to speak to driver and walked straight past me back to his truck and left.

  and it’s interesting that Sandy’s is sending the false response when

  On 02/13/23 2:59p Sandy’s returned my call… Spoke with **** (supervisor) from Sandy’s towing. Stated that he spoke with his driver and he driver admitted to doing so. Stated that he embarrassed to even have to make this call that he apologized; and that he’s issue a half refund as well as the $25 back that ***** ****** charged me. Stated if they’re an issue with customer and another company that they do not get involved and certainly don’t share customers cc information. Stated I should receive refund by next business day. And that the driver would be facing consequences. 
  and just like he said he issued my refund.. I received a return back to my back (screenshot attached of original charge and return)..now why would he (Sandy’s) call and apologize and then refund my money if they did nothing wrong or illegal. I also have a witness who was there with me and witness the conversation with drivers and who was there when I made phone calls to tow company… she can attest and ANYONE WHO EVER CALLED A TOW COMPANY that not one of the three companies I called (this is including Sandy’s and ****s) take any card information over the phone, ask for any card information over the phone, nor did I share my information over the phone. 
  This response blew me and I’m going to do all I can to make sure both companies are investigated. It’s also telling me that both drivers are still employed or received no Disciplinary actions probably because this is an illegal and unprofessional action both companies practice often. I feel violated and now spit on. My personal Business Credit Card information was shared and illegal charged without me knowing or my permission. Big violation.. how am I to know that Both drivers didn’t write my card down being that they share and charge customers credit card information with out permission. I’ve been in business for 7 years and never have I know for it to be okay to share my customer CC information with another business because the business (thinks) they’re owed. I would advice the other company to contact the customer directly… especially since both of the tow company has my cell phone number!  Because my name, number, make/model of car, and location was the ONLY thing I shared with tow companies over the phone and the ONLY thing they asked for!
  
  Sincerely,
  
  ******* *******

  Customer response

  02/24/2023

  Additional Information 

   

  I also like to add to my response that I would never give my credit card information to three different tow companies over the phone before service is provided… especially to be charged by all companies…when only one can provide service. Make it make sense! So what about the customers who have cash???!! How do y’all charge them then??? And why would the driver ask me if I’m paying cash or card after drop off and take my card IF Sandy’s already had my credit card information ???  And yes I called around because I waited for almost 2 hours for a tow truck and it’s My Right to choose service from whoever I want!!! Also the (3rd tow company Dayton towing..never charged my card). I never canceled and I’m sure they showed and saw my car was not there. You know why they never did because they NEVER took my credit card information over the phone. None of them did. If this is a practice all tow companies practice then why don’t I have 3 different tow charges on my credit card? Because it’s BS!! I also just called and requested a tow and GUESS WHAT No Credit Card information was taken.. you should try as well from a different number  as part of your investigation

  But when they pull up and look stupid I’ll be sending you a picture of that as well

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sandy’s Towing towed a unauthorized camper on put it on a commercial property ( apartment complex) with out the owner’s consent. We were unaware the camper was on our property until the City of Dayton got involved. We were advised by Sandy’s towing to purchase a sign from them, hang it for 24 hrs. And they would tow the camper off of the property. So we did what we were advised to do we called in to schedule a tow and was told by ***** ( who was extremely rude) that they don’t haul campers. 1) why would you deliver a camper to a place of business ? Why didn’t Sandy’s obtain consent from the owner? 2) Sandy’s was is such a rush to get the camper off of the lot that they did not follow proper protocol . Sandy’s does not want to come back and pick up the camper because they don’t profit off of having RVs on their lot .Having this camper on our property is causing so many issues such as: the city has threatened us with fines because the camper is not allowed on the property.2) the want to deem the property as a nuisance . 3) now there are squatters on the property which opened a whole other set of problems. All I want is for Sandy’s to resolve the issue. A mistake is made just come and get the camper, or ask the owner of the camper where can they tow. The camper on their behalf , but just resolve the issue. We have been trying to resolve this issue for a week and now we have until Monday before the City of Dayton starts fining and citing us.

  

  Business response

  10/18/2022

  Good afternoon,

  My apologies for the late response as I was out of town. First of all I want to apologize on the way this whole situation occurred on our part. We did not handle this in the professional manor that I expect from my employees to do. On July 21, 2022 a gentlemen named ***** (I have his number) came to our facility to pay the charges against the motorhome to retrieve it. We had towed it in a week earlier for the Dayton Police Department for overtime parking. Once the charges were paid the motorhome would not run and ***** paid us to now to tow this motorhome to **** ****** *** in the City of Dayton. My driver met him there and he showed us where to park it. We had no idea that he didn't own or reside there.

  As a policy of Sandy's, Unlike passenger vehicles or commercial trucks, we don't tow abandoned motorhomes or campers off private property because we have to pay to dispose of them. We should have never sold you this sign for that reason in the first place.

  Today I drove out to ****** ***. myself to look at the motorhome. Once I got there I found a boarded up apartment building at that address. The motorhome was gone. I noticed the sign you purchased from us was not up on the building either. My son told you a week ago that do to everything that happened we would refund your money on the sale of the sign. I will be having a meeting with ***** about his etiquette on handling customers. Please feel free to call my direct office line to speak directly to me if you have any other questions.

  Sincerely

  **** ***** Co/Owner ************

  Customer response

  10/18/2022

  
  Complaint: ********
  
  I am rejecting this response because: the response is outside of the time frame that I needed the issue resolved. Someone should have been capable to resolve the issue in a timely manner or contact one of the owners. Even with the response. A manger or owner should have contacted us way before now. Secondly, an apology does not resolve all of the anguish, frustration, and money spent to move that trailer off the property in time to avoid altercations with the city. Either way there was a policy in place and it was not abided by. No one spoke with the owner for consent and when that was expressed the camper should have been moved. I can’t describe the level of rudeness, disrespect , and lack of professionalism received during this challenging time.
  
  Sincerely,
  
  ******* *****

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