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Complaint Details
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Initial Complaint
01/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Description: 12232022csHBE: Constituent states she paid $85.00 for incomplete assessment on furnace on December 13, 2022. Last spoke on 12/23/2022. 122922csBP - Provider still continues to refuse to serve constituent on the basis that she is not the homeowner, and that "she is calling too much." They have called her claims frivolous, although her home has been completely without heat through the blizzard. She spoke to the county auditor and their assessment was that constituent has the legal rights of a homeowner. She also consulted her lawyer, who drew the same conclusion.
Business response
01/18/2023
Refunded customers $85
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.