Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a Pilot dirt bike on Saturday the 13th. I paid $2700.00. When I got home, I rode it, and it was fine for a while, but on the 4th time I started it, the kick start broke. I called the store and spoke to Sales who patched me to Service. Service said to bring it in adn they would take a look at it. I said no, adn asked to speak to the owner because I wanted my money back. I asked **** for my money back, he told me to find another dealer and hung up. They are supposed to mail me the title today.
Business response
08/16/2022
This customer purchased the dirt bike on Saturday. The bike was in perfect condition when it left. As best we can tell he took it home and broke the kick start by misuse. He has talked to four different people here. All four people, including myself, offered to fix the bike for him. He has responded with rude, insulting, vulgar language. In my call I specifically said we would be glad to fix the bike. He stated he would not let the shop touch his bike. Based on that, I stated that if that was so, I did not feel we could do anything to help and said goodbye. I am going to make one more attempt to communicate with this customer. If he can cool down I am more than willing to help.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.