ComplaintsforTri-State Grill Cleaning and Handyman Services
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Complaint Details
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Initial Complaint
09/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Originally agreed to bi-annual service for professional outdoor grill cleaning. We paid for in full the first service and then paid partially for the next (fall 2023) service. The owner will not respond to text messages or calls for now weeks to schedule.Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In the summer & fall of 2021 I had work done by Tri State Grill Cleaning. The first job they did was to clean my grill which they did thoroughly and I was happy with. I then contracted and paid them in full on October 22, 2021 to install new parts on my grill at an agreed hourly rate. I was told that the new parts would work and that they would return within a week to correct an issue with the gas line which was not long enough. I followed up to schedule this final visit to complete the job and there were many delays which I was understanding and accepting of until eventually I received no return phone calls or text messages. I have been trying since November 2021 to get a reply and have the work completed in full. I have attempted to call, text, email, facebook messsage & use the contact page on the company website. According to photos posted on the company facebook page & transactions on the company Venmo site, this company is still in business and doing work. In addition to not having the gas line extended as promised, the 2 brand new parts that were installed do not function properly. I have notified the owner of this issue and he is aware but he will not reply to complete the job. I have a vide from November 2 which I sent to the owner outlining the problem with the parts he installed. I would like a reply from the owner to schedule the follow up visit to finally complete the work he was paid to do. Specifically, the gas hose needs extended so I can connect and disconnect the propane tank, the igniter that was installed sends signals to the incorrect burners and needs fixed and lastly the new burner tube installed does not maintain a flame and needs fixed.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.