Business ProfileforAbercrombie & Fitch

I ordered items online and returned two of the items in the ******** mall store on 10/16/24. During the return process, I let the associate at the register know that the original bank card the purchase was made with is no longer active and that I had a new bank card. She had to ask an associate next to her what to do. The second associate assured me that the funds would still go back into my bank account. A week later on 10/23/24 the funds were still not in my bank so I called and emailed *********. The customer service rep on the phone stated that she needs a specialized department to look at my concern and that they would get back to me in 2-3 business days. I received an email response on 10/24/24 with the same reply, a specialized department would get back to me in 2-3 business days. I never received a call back at all but did finally receive an email message from the specialized department on 10/29/24 stating that they can only offer me an e-gift card. I stated that I was not satisfied with this that I wanted the money back into my bank account. They waited another 24 hours to get back to me and told me that I would need to call my bank and have them re-open that account. The account was never closed, however, just the bank card they had on file. I emailed back and let them know that I was extremely disappointed with their customer service not only because they refuse to give me my refund but that it is taking days for them to get back to me and that a phone call could have resolved the issue immediately. I also gave the information requested to process an e-gift card. Well, they never responded and still have not responded on 11/3/24. I followed up to the email twice and still no response. I want my money back for this return. $87.03