Customer ReviewsforRed Roof Inns, Inc.

*************, *********** should be closed. Dirty, *****

Was fraudulently charged for the use of a room safe. Charge is automatic for anyone staying there. They deduct it from your $50 deposit automatically. You are supposed to know that you have to tell them that you did NOT use the safe. They did not ask me either way. I was able to get them to credit my card back for those but how many people who dont closely monitor their credit cards have been taken by this? Apparently a corporate directive. Beware!!

Rochester-********* NY I don't usually complain, but this is more than I can take. Rude people including reception, ************* sticky, pillows thin with lumps, can't get to reception/lobby or rooms without breathing clouds of smoke in this "100% smoke free property", dumpster trash smells greet you all around property from neighboring businesses, dead bugs on floor, iron covered in melted plastic & leaked on floor, said they would bring me 1 when they went out to turn lights on for the night, but never did, room phone doesn't work so had to keep walking the length of 2 buildings to get to reception to get help, dd cleaned up leak from iron with towel. Only 2 towels, 2 wash cloths & 1 hand towel in room. Reception REFUSED to replace it!!! They said at 6 pm housekeeping is locked & they cant get anything until 730 am. Guess I use hand towel to dry off after shower. If your child vomits on bed guess you sleep in it til housekeeping the next day! I see they have replies to the MANY MANY NEGATIVE REVIEWS, but not once do I see that they offer to do anything to make it right. Wish there were other options but this was the only one in the area for this weekend. I booked a month ago. Stay home, DO NOT come here

I booked a stay for two weeks in this hotel as Im waiting for my house to close. I had no choice but to rent a hotel I have never been treated so badly in my life by the staff. No one seems to know whats going on. I have pets in my room so they wont come in and clean, which is fine but they will not provide me with any sheets towels, comforters I have to beg for a roll of toilet paper and the man at the desk told me to go to the store and get my own, unbelievable

Worst manager everrude beyond belief! Avoid staying here if you want to enjoy your vacation because dealing with *****, the manager, will ruin it.We booked two connecting rooms, but one of the air conditioners was broken. The manager claimed it would take days to fix and dry the carpet, so we had to settle for just one air conditioner for both rooms during a hot summer. On our last night, I spoke with a front desk staff member, mentioning how uncomfortable it was to have only one air conditioner for two rooms. He immediately arranged for the air conditioner to be replaced while we were out for dinner. This option could have been offered by the manager on day one, but instead, she insisted it would take days to fix.I requested a late checkout for one of the rooms, asking for noon instead of 11 a.m., given the inconvenience we endured for five days with a warm room. The manager refused, accusing me of changing my story about agreeing to have just one air conditioner, and then walked away. She never mentioned the possibility of replacing the air conditioner the next day. She lied when she said it would take days to fix.

My husband and I stayed in the red roof in. In ********** , hurricane ************* and it was not worth the money . The room was not clean and thank God I purchased some disposable sheets to sleep on . There was urine on the toilet and floor . It was the most disgusting room I have spent my money on . I will never go back to a red roof again !

I stayed in Red roof cal. on may 19 2024 and the host Sam and nick were 2 off the best managers I have come across in my many years of travel and I expect to stay next year on my trip back to arizona next winter. John Bright Oliver b. c. canada

This property located at 415 Stanton Christiana road in Newark Delaware is horrible ! AVOID STAYING HERE at all cost. Not only are the rooms run down and falling apart but they do not have functioning air conditioners. Staff here is also the worst. Amy at the front desk is rude, combative and unhelpful. She never answers the phone and spends her time on her cell phone on calls instead of addressing customers. She also enjoys hanging up on customers, worst customer service experience ever. This property also barely picks up the phone. Manager Ahmed refuses to return customers emails/calls. Every time you call asking for him he’s not available or your told he doesn’t speak to customers, which is untrue. Beware this place is a nightmare. Guest relations also has tried to reach the property and they ignore them as well. This place should lose its license for its negligent staff and run down rooms. GUEST RELATIONS also is useless and Madison the guest relations manager supports this behavior as she did nothing to hold them accountable. Don’t waste your time with guest relations they are also negligent and unwilling to assist customers. Stay anywhere but at Red Roof. BBB please investigate this property and company for negligence.

THE RED ROOF IN BEAUMONT IS NOT EVEN WORTH SPENDING MONEY AT. THEY ALLOW PEOPLE TO KNOCK ON OTHERS DOORS AND KEEP PEOPLE UP AND ACT LIKE NOTHING IS HAPPENING. YOUR BETTER OFF GOING SOMEWHERE ELSE. DON'T EVEN WASTE TOUR MONEY HERE.

Red Roof Inn Dry Ridge, Kentucky. This Inn is disgusting. Filthy Dirty, Mold, holes in the wall. Filth everywhere. Refrigerator in room barely kept anything cold. Small container of milk was warm, couldn't use. The dirt and filth was beyond acceptable