ComplaintsforMr & Mrs Construction LLC
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Complaint Details
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Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired them in September of 2020. They were to put a metal roof on my business and apartment that was attached. I hired them because they were bonded and insured. I previously fired the other roofing guy who was not doing job properly. They also did work inside of the home and business (which was closed due to civil and ultimately not reopened because of loss do to shoddy construction on their behalf). They worked with me as I gave them cash for materials and some labor up front. They didn't start working on job til November, as they always had a reason for not being able to. All communications were via text except for 3 phone communications and 1 in person meeting at my home. I lived 40 minutes away from the property they were working on. I printed out text messages to substantiate all of my claims against them. They charged me a total of $17,851.15 to fix what previous roofer did, plus rejoist dining room and bedroom floors, put 2 new doors on and support structure in business with support beam. I gave them 99% of all monies due on February 19th. Our completion date was Originally February 15 but because of the weather and their staffing issues we pushed it back to April 15th, 2021. That day came and went. ****** said they only had a few days left when I gave here 5k cash on the Feb. 19, 2021 which left 2,500k of the remaining balance. They never came back til May 13 to work on the property and did not "finish" until June 30, 2021. I had all of the roofing materials originally and had to replace a lot that the last roofer damaged In order to be able to obtain the 10 year warranty I was told I had, then told I didn't. The end result was that the work they did was not done right or at all. I took them to small claims court In ***** ****** where a judge ruled in my favor in the amount of 4,500 + 3% per annum. He also found I did not owe them the 2,500 they said I still owed them. I talked to their insurance Co, but they refuse to file a claim in this matter.Initial Complaint
06/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
April 1, 2021, I paid $38,430.00 by a check to company for a porch enclosure project. The project was to be started and completed by May 28, 2021. They have given me excuse after excuse as to why they could not start the project last year. The date kept getting pushed back. Weeks go by with no communication or response to my questions/concerns. I can not leave a voicemail, bc their inbox is full. I have emailed with no response back. The last time I heard from them was June 2. I am not wanting them to complete my project. They have had 60% of the project cost since April 2021 (15 months) and there is nothing to show for the project, except painted flooring and removal of my deck railings. I had to get the architectural drawings, the permits and HOA approval myself, which was to be included in the cost of the project. They did pay the architect back and they did give my husband $300 cash for partial reimbursement for the permits. Over the last year they have promised me a lot of "extra" to be included in the project for my wait. At this time, though, I do not want them to do the project. I don't believe them and I certainly do not trust them. We have lost another summer without the project started, let alone finished. Thank you.Customer response
07/06/2022
[BBB Transcription via Phone]
Business told me they cant do the project due to worker shortage. They stated that they would do a refund and I have not heard from them since. They wont respond to me.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.