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Complaint Details
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Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had contacted Mr. ********************** about wanting work done within my home, some that I required somewhat quickly as part of bigger baby-proofing needs within my home. There was initial contact in early May. After a covid issue within my home not allowing them to come and inspect my home for the required work, it took almost a month to get someone out because "they were not working within my area'". After finally getting someone to come out to the home, the serviceman came 45 minutes before the agreed upon time, and without any notice. That was on June 10. We were then told we would get an estimate within 3 or so days. It is now August 18 and after at least 6 phone calls and responses of "I'll let **** (the owner) know", I still do not have any estimate. I keep contacting and getting the same response. I figure someone needs to be held accountable for such unprofessionalism.
Business response
09/08/2022
*****,
We are very sorry that we were not able to provide you with your free estimate. Unfortunately, we had been short staffed at the time we came out to review the work you wanted completed and did not get everything needed to complete the estimate in a timely manner. Shortly thereafter, we had several challenges in the business and in my personal life that put us further behind and as a result we refocused our efforts on making certain the current committed work that was scheduled was the main focus, moving future work and estimates to the back burner.
We have recently made some changes with office staff (replaced our office manager with a new hire (still working through training) as well as addressed some procedures regarding estimate scheduling and creation. While there are always areas of improvement to work on, we feel confident that we are once again in a position to provide exceptional customer service for our customers.
Again, I apologize for us dropping the ball with your estimate.
*********************, Owner
Mr Handyman of Independence and Macedonia
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.