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Complaint Details
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Initial Complaint
05/17/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
purchase 2009 Chrysler town & country, as well one other vehicle, from budget car mart, in the pass month over seven thousand dollars, the first vehicle is good seeing this was the case had no reason to believe otherwise with second vehicle, that was the town/county the same day of purchase the vehicle was taken for oil change, and transmission check it ran well when test driving later it did not, started not shifting in 3rd and 4th gear, or go over 40 miles, transmission was inspected on the town/county, found the following problem fault code ***************** and *****,the transmission was 2-3 quarts over full, fluid is dirty and burnt smell transmission is shipping going into 3rd and 4th gear, transmission has internal failure and needs replace, changed or rebuilt the cost to fix is more than was paid for the vehicle, this van was to be used for work driving for delivery each day, this was told to the sales person, had transmission, check again, paid 275.00 steal not right, only go 40 miles, has try to work this out email sales person did not email back, was told van was in good condition, to fix will cost around 2800 to 3200,
Business response
05/17/2022
******* *********
Investigator & Dispute Resolution Coordinator
Better Business Bureau of Akron
*** ** ****** ******
****** **** *****
May 17, 2022
RE: Mr. ****** *****, Complaint ID# ********
Dear Ms. *********:
Ms. ******* ***** purchased a 2009 Chrysler Town and Country on May 4th, 2022 with 183,950 miles on the odometer. We are assuming that Mr. ***** and Ms. ***** are related, so we are willing to address the complaint.
Ms. ***** was explained to in great detail that the vehicle was being purchased “As-Is” with no warranties implied or otherwise. She understood and agreed in writing several places on the attached supporting documents. As mentioned in the complaint, a previous vehicle was purchased as well and Mr. ***** was satisfied with that purchase, and remains so.
The ***** Family was also offered the opportunity to have the vehicle inspected by a professional of their choice prior to purchasing the vehicle. Ms. ***** declined and agreed in writing that she would be responsible for any repairs that should arise after purchasing the vehicle. These documents are attached.
The ***** were aware they was purchasing the vehicle “As-Is” with no warranty or representations of any kind. That is the whole thrust of our business plan, inexpensive vehicles sold “As-Is”. As a business we could not have made our “As-Is” policy any clearer to the ***** Family. Every vehicle on our lot is sold “As-Is” with no warranties of any kind.
While we have empathy that the vehicle they purchased had issues so soon after purchase, we are not offering Mr. ***** or Ms. ***** the option to exchange the vehicle.
If there are any further questions, please contact me at (***) ***-****.
Sincerely,
Aaron *****
Sales Manager
Budget Car Mart 2Customer response
05/17/2022
I am rejecting this response because:
***** was told car was in good condition with no issues, you had to drive the car for a while before the transmission started slipping, will only go 40 milesInitial Complaint
11/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
November 3rd I financed a 2009 Saturn vue with budget mart on alrington. He knew my situation single mother 2 boys and assured me this was a good car. Within 4 hours of having the car the check engine light came on. I called back crying , Alex said he would fix it for me. Sent me to a place where they fixed the cam shaft sensor, pulley, belt oil change. Now I have either a bad heating core or need a new radiator that I can not afford. I took in good faith I was getting a good carBusiness response
12/02/2021
********* ******
Investigator & Dispute Resolution Coordinator
Better Business Bureau of Akron
222 W. Market Street
Akron, Ohio 44303
December 3, 2021
RE: *** ********* **********, Complaint ID# ********
Dear *** ******:
*** ******** ********** purchased a 2009 Saturn Vue on November 4th, 2021 with 151,094 miles on the odometer. She is correct, the vehicle had mechanical issue soon after purchase. She was sent to Fred Martin Nissan to diagnose the issue, and we paid $384.70 on her behalf for the repair as a goodwill gesture despite her having signed in multiple places that she understood our “As-Is” policy.
*** ********** was explained to in great detail that the vehicle was being purchased “As-Is” with no warranties implied or otherwise. She understood and agreed in writing several places on the attached supporting documents.
*** ********** was also offered the opportunity to have the vehicle inspected by a professional of her choice prior to purchasing the vehicle. She declined and agreed in writing that she would be responsible for any repairs that should arise after purchasing the vehicle. These documents are attached.
*** ********** was aware she was purchasing the vehicle “As-Is” with no warranty or representations of any kind. That is the whole thrust of our business plan, inexpensive vehicles sold “As-Is”. As a business we could not have made our “As-Is” policy any clearer to *** **********. Every vehicle on our lot is sold “As-Is” with no warranties of any kind.
We are not offering *** ********** the option to exchange her vehicle. We fixed her first service issue as a one-time courtesy when we were not required to do so.
If there are any further questions, please contact me at ***** ********.
Sincerely,
Aaron F****
Sales Manager
Budget Car Mart 2Customer response
12/03/2021
I am rejecting this response because:
They definitely weren’t saying this as they were trying to sell me my car. The problems that the car has now are big problems and very expensive. I was assured and took in good faith from the that this was a good reliable car. Yes I realize that it was used and there couldne isussses but not right away and not at this magnitude. They did tell me about the mechanic after the fact when I was signing the papers. They took advantage of a helpless single mother of two. Shame on you
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Get a QuoteCustomer Complaints Summary
13 total complaints in the last 3 years.
4 complaints closed in the last 12 months.