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Complaint Details
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Initial Complaint
04/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 3/21/20233 and 3/23/2023, landscape and security lighting was installed at my home. After completion of the project there was a minor issue with security lighting in which I was not satisfied. I agreed to pay the owner in full approx. $3500 and stated he would be back the next week to take care of the issue. I had not heard from him in the subsequent week and reached out to him via text message on 4/7/2023 and received a response several days later stating this would be taken care. I received no follow-up. I have since sent a text message on 4/20/2023 and a phone call on 4/24/2023 with no response. Overall, I am happy with the finished product. I am just seeking resolution to the stated issue and would like this to be addressed and completed.
Business response
04/27/2023
Customer was contacted at 11:22 AM on Tuesday 4/25/2023 to acknowledge and provide timing for removing motion detector from a wall mounted security light.Customer response
04/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and working on finding a date/time to resolve this matter.
Regards,
***** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.