Business ProfileforEitel's Towing Service, Inc.

Our motorhome was disabled due to a broken fuel line near **********************, **** on April 25, 2024.

******* provided a tow to ******* in ****************************, ****, near **********. However, the tow was improperly hooked up, resulting in the destruction of our driveline. At the time we were informed that ******* would take care of the problem. The fuel line repair was completed quickly by Cummins, however it was difficult to obtain the parts to repair the broken driveline. After waiting an additional 3 days in a hotel, ******* informed us of a delay in driveline parts, so we drove home to ********

After waiting over 7 weeks for parts, we began working directly with the local driveline company and Cummins to obtain parts. This entire time the motorhome was sitting in a stall at *******. We were finally able to find the last needed part ourselves in *******, and to expedite the repairs, we paid for it on our credit card, and had it shipped directly to the driveline company in the amount of $555.64.

Finally after waiting 8 weeks, on June 21, 2024 we were able to drive back to ********** to pick up our motorhome.

******* paid ******* directly for their portion of the repairs (including all parts except the part we personally had to find and purchase).

We also had $1,062.34 in personal expenses directly related to ******* error. Letters and documentation were emailed as requested by *******, and many phone calls were made to follow up on the matter.

Today, August 12, I was informed by an agent of President ********************* that they would not us reimburse for the driveline part, or any of our personal expenses related to the delay caused to us by their mistake.

This seems very unfair to us as a customer.