Customer ReviewsforMr. Appliance of Columbus

Do not do business with this company. After rescheduling my appointment 3 times the technician never showed up.

My oven was overheating and I had Mr ********************** come out to fix it. They ordered the part and it took 8 weeks so come it. Then it turned out that it didn't fix the problem. Another part was ordered and didn't come in for 9 weeks this time. They wouldn't let me cancel the order so when it came in I had them install it. It still doesn't work. I should have got a new oven. At this point I've spent 60% of the cost of a new one with nothing to show for it. Now they will not answer my calls or schedule a new appointment to fix the issue. It's a scam.

I have been waiting over 3 weeks to have my oven repaired. They were to arrive Wednesday and never showed. When I called I was told someone would call me to address it. No one called. I called the next day and was told they are scheduled to come out Friday. When the technician arrived the part needed had been shipped to the wrong address and had to be rerouted. I was told they would arrive first thing Monday morning between 8-12 noon. No one showed up. When I called they said “Oh dear, I’m sorry they are scheduled to arrive between 1:30-3pm.” I requested a refund. They said we don’t do that. I asked to speak to a manager. “There are no managers here.” I asked for a phone number so I could call the manager. “We can’t give you that information.” I asked, when will they be in so I can call them? “I don’t know. I can leave them a message, but they probably won’t return your call.” Unreal!! I would not give this company any stars if that was an option! They don’t deserve it! I DO NOT recommend this company! How they treat their customers is appalling and completely opposite the voice recording you listen to for 12-15 mins. while on hold every time you call.

I have a Miele washer that has trouble taking in water. Miele referred me to Mr Appliance who diagnosed the problrem as a valve issue on April 16, 2024. I first said I will get the washer replaced, but a Mr Appliance representative called me and said they can get it fixed in a week at a lower price than they first quoted. I agreed and they charged me for it.: $ 500 A month later, May 15, they keep calling and rescheduling, and when I ask for a refund, they say they cannot offer one. I asked to speak with a manager, and was not able to, yet. I feel they are stringing me on. Now, they say they can come on May 30. I would go buy another washer if I could get a refund. The customer service is atrocious. I would like them to make it right: either refund or fix the washer right away.

I should have read the reviews prior to hiring this company. I would give it zero stars if I could. Do not let them order parts. I called them November 17th as my fridge appeared to be broken. I followed troubleshoot directions from the company's guide and I wasn't sure it did anything. Being that it was Friday, they were busy and could not come out until Monday. I kept troubleshooting and fixed the issue and the fridge has been working since. I called them to let them know that I had it working but they can come out to make sure I did things correctly. Someone came on Monday the 20th and looked at it when I wasn't there and my husband was working from home. They said the control panel was broken and they ordered a new one. They charged $561 for it and said the panel would be delivered to our home in 3 days and they would come out the day after delivery to install. The panel never arrived and they rescheduled. I asked them for a refund and they said they do not do that. My fridge is still working fine. The panel arrived today (12/14) and I let them know. I have called them multiple times to check when it was arriving. They have made up days and times when they are coming out. They do not initiate any calls or follow-up in a timely manner. Avoid this company at all costs. I am considering taking up the matter with my lawyer.

Stay away from Mr Appliance in Columbus. They scammed us for more than $700 for a refrigerator repair in August 2023. The repair did not solve the problem they diagnosed; we had to buy a new refrigerator. I ended up disputing the charge with my credit card company and after investigation the amount was credited back to us. How is this company still in business!!??

Stay away from this vendor. They came to my home to repair my refrigerator and gave me an estimate for $750 which I had to prepay. After a month of waiting they made an appointment to come and install the new parts that I had been receiving from the manufacturer. Come the day of the repair appointment they failed to show up. I attempted to contact them 4 times throughout the day and received no response to my voicemails. They have not contacted me to this day and it has been two months. I disputed the charges and just got confirmation that my dispute has been resolved in my favor. Fair warning to avoid this company.

I contacted Mr. Appliance at the recommendation of Bosch Customer Service for a dishwasher repair. The initial visit identified the problem & repair (which I already knew). A part had to be ordered but only upon full payment for part + service, a total just over $400. I was supposed to be contacted to advise the anticipated delivery; this never happened. When I finally contacted the business, they had a delivery date for August 30 and scheduled my service call for September 1. On the prior evening to the service call, I am supposed to receive a call or text with a two hour window. This also never came and there was no call or visit on the day of the scheduled appointment. I have followed up with four phone calls and one message online- NONE HAVE BEEN ANSWERED. The only thing this business has done well was to process my full payment (and then provide NO service and NO communication). I am filing a Dispute Resolution with the bank to recover the charge; my Rating is 1 only because 0 is not an option. This business should be avoided!