ComplaintsforKamper City

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my camper in for insurance repairs on roof $4,956.71 on October 26,02023. I had to store it to wait for a time they could work on it. Storage paid Nov-April. Picked camper up April 25, 2024. Camper was intact when we took it in for repairs. It was missing a cone/shroud and a capture plate, which is essential for hauling. They had to have removed it to be able to haul it around with a tow motor and forgot to put it back on. The result is that the tail gate to our 2021 Chevrolet 3500 is damaged and needs replaced. Unfortunately, when we picked the camper up, we did not notice that the plate was missing. (you don't know what you don't know) Since it was fully intact when we took it there, why would we question it? Kamper City is saying that WE removed this crucial part. Why on earth would we do that? We know nothing about campers. That is why I have always paid to have it maintenanced. We depend on the professionals to make sure things are correct. They refuse to replace my tail gate (damage is bad) But, they said, for safety, they replaced the capture plate. My tail gate would not be damaged if not for their negligence. They are adamant that they did not remove the plate. Just this past week I opened a compartment where my batteries are kept. Low and behold, there lay the capture plate and the shroud. I NEVER use that compartment for fear of bumping the batteries or causing a fire. They removed this crucial part. They need to own up to it. If it happened to me, it has happened to others.

  

  Business response

  08/20/2024

  The customer states that we damage there, fifth wheel and truck. They removed their vehicle from our establishment. They hooked up their vehicle themselves and took it off. Premises, they were able 2 have the vehicle.

  Returned by their own means, until their residence they parked it. And disconnected, from there tow vehicle several months later, they reconnected their tow vehicle to their fifth whale, and at that time, failure occurred because of improper connection between tow vehicle and fifth. Will it is of their own means that have caused this damage? They even stated that they took it home. And several months later, after reconnecting, they call us and tell us that they acquired a loss. This has nothing to do with any personnel at camper city. They themselves hooked up the trailer. Removed it from our property, took it home. Disconnected, and several months later, reconnect, and due to improper reconnection. The vehicle suffer damage on their own hands again. Has nothing to do with camper city, customer even states that they? We're able to bring the unit home to there residence without incident. How can camper city be responsible for something that they hooked up themselves returned the vehicle themselves to their residence, and several months later reconnected themselves. And now want to half camper city be responsible, sorry that they suffered this loss that campersiditaly adamantly did not cause any damage to their vehicle.

  Customer response

  08/20/2024

   I am rejecting this response because: THEY removed a crucial piece of equipment from the camper. They should have told us when THEY hooked up the camper to their tow motor to bring it to us that the part that THEY removed was in the front compartment. THEY were negligent. We made it home by the grace of God with no loss of life. It was THEIR responsibility to put the part back on after having to move our vehicle around their facility with a tow motor
  
  
  

  

  Business response

  08/23/2024

  I am sorry that this lady believes. We are responsible for for the damage that was called to her truck and trailer. The trailer was never ever moved. Buy our toe motor our tow motor is not equipped to move trailers around the lot. Especially a fifth will. We are a gravel lot and the way in operations of a tow motor is to take units. Inventory off top shelves, and we move them to lower shelves. We have never moved a fifth wheel on our lot. A gravel lot as I indicated earlier with a tow motor the whales are not able to function on a gravel lot. Having said that the repairs were done to her unit, the unit was then inspected by that customer. Signed off by the customer that the work that we performed was done to their satisfaction.  A customer or a customer's representative hooked up their vehicle to their truck. It is always a responsibility of the party that hooks up their truck to the tow vehicle, to assure that they have done it in a proper and safe manner. We did not hook up her truck to her fifth wheel. The Mir accusation of them saying that we we're ignorant does not fall on our hands. It is their property, it is their ability to hook up and unhook their trailer. It is up to them to make sure all equipment is hooked up properly. It does not fall on our hands. I know they want us to be responsible for something they did. However, we cannot assume responsibility for something we did not. We did not hook up, they're track to their fifth, will they? Did they took it home months later? They suffer the loss. We cannot be responsible for anything that happened to that personal property. When it's on our lot due to insurers regulations, add signs posted everywhere that campus city does not be liable for any damage. Even though none of this damage, what's done to us, their insurance should cover the damage for what they obviously did. I appreciate d*** Reaching out to us, sorry that it's not the outcome. They want, but it is absolutely ludicrous. For them to believe months after repair was done and a separate situation that we are going to be held liable when we never hooked up that truck and trailer

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my camper back to this company because of the 3k$ in work that they did on my awning was sub par. The first thing I was told was “if you don’t like it, take it somewhere else”. The awning won’t open, has a twisted mount and half of the “wood” lag screws are rusted and the other half are still silver. They didn’t Caulk any of them and I was told that is normal. I had the worst experience ever

  

  Business response

  07/07/2023

   Good Afternoon

  Mr. ****** came into the dealership yesterday and came to our service department for repairs to his unit.  He was greeted by *****  our service writer to be shown what services needed to be done and shown ***** that his front awning arm was twisted and needed to be replaced, Upon inspection he told ***** that we will be fixing it for free because we did the repairs back in 2022 and he paid for the repairs on 12-19-2022.  we have included the work order  that was preformed and customer paid for repairs and accepted the unit in its completed state with a new awning fabric, tube, and arms.  the repairs were then demonstrated in front of Mr ******  and he signed off and removed his unit from our dealership.  we havent heard from Mr. ****** until 7/6/2023 stating tht we will be fixing this for free and our quality of work was substandard and demanded us to repair it for free.  when my Service Director who has been employed here for many many years, came out and saw the twisted arm, told Mr. ****** that that isn't a defect from our workmanship and Mr. ****** got irrate and then started to be very vocal and told my Service director that he was an A**ho** and he wanted to talk to someone else,  We obligied and we got our operation manager out to talk to him, and Mr. ****** told him to not bring over my Service Director ****, because he already told him that we aren"t going to repair it for free and then got extremely aggitated and started to be disrespectful to him as well. At that point, they ( my staff) made the decision that we needed him to remove himself from our dealership so that the scene he was making needed to end and  was not acceptable.  after several attempts to ask him to please leave, he finally complied.  We are a preferred Insurance, warranty, and customer paid service center.  All of the insurance companies refer their customer to get their work done here because of our reputation of being fair and professional.   

  It is unimaginable that a repair that was done 7 MONTHS AGO will fail at this time  and not immediately even after we shown MR. ****** that the repairs were done properly in December 2022.  with all of the repairs that we have completed on trailers and specifically on Awnings, there are only two fesibal reasons why his awning arm twisted in the manner in which it did. having said that we were not there when the incident happen but with many prior customer awning issues that are indenitcall to Mr. ******'s is that it was most likely extended out and a wind storm came in and caught the awning and with the force of the wind caused the awning arm to  twist in the ,manner in which it did.    a second scenerio is that there was an outside influence  meaning perhaps a child hanging on it, a dog leashed to it or something of that nature.  irregardless the repairs that we did could not of caused this.  I have enclosed a picture of his unit being repaired with the awning in the condtion it left here in 2022.   the reason why there are rusty bolts and shiny bolts are simple.  when it came in without an awning, the reason why the old bolts are there is because we werent able to put new bolts in the old holes, because of the forced that made the old awning came off made those contact points to the trailer unable to be used and we needed to reattach the bolts to an area that wasnt affected by the initial incident so we put the old bolts in there to stop water penetration from entering his camper and causing further damage.    We also shown in pictures included that our reattachement of the awning arm was still intact as of yeterday.   this damage was self induced by his actions or actions of people utilizing his unit. 

  At this point, after the scene that Mr.****** demostratred yesterday and completely disrespected the staff, we do not want to offer any further communications with him.   We never have made a statement like this to one of our repair customers, we truly believe in customer satifaction, however his demeanor is totally unacceptble and if we were able to offer him a resolve, we believe it would not be acceptable to him.   the repairs are nominal, and awning arm would be around $317 and and hour labor of $140.00  but he never allowed us to offer him the cost of repair. 

   

  i am always available to our clientele 

   

  ******* *****
  President
  Kamper City

• Initial Complaint

  07/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a new camper from kamper city and a month later, i noticed a roof problem. I called MULTIPLE TIMES and sent pictures with no response. Finally, they answered my call and told me that it is normal and they wont do anything about it.

  

  Business response

  08/05/2022

  we have filed a warranty claim with the manufacturer   we are waiting for them to approve.  we didn't build the product and are not able to do repairs until we are authorized to do so. 

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 2022 I purchased a used camper. When I picked up the camper I noticed that the mount (it is a slide-in pickup camper) on the passenger side rear was pulling off of the body of the camper. I brought this to the attention of the salesman, he and a mechanic removed the sewer hose holder so that the interior of the camper wall was visible. They put large washers on the tops of the bolts and assured me that there would be no further problems. In May I took the camper on the first trip and while in route the mount pulled completely away from the camper.t This left a 4 inch square hole in the camper. I took pictures of the damaged area and sent them to Kamper City. I later phoned the business and was told by the sales manager that I would have to pay to have the camper put right. I feel that it is relevant to note that I payed top dollar for what I expected was an almost new quality 2018 camper. Price paid approx. $17,000 I will attach a picture of the damage.

  

  Business response

  07/09/2022

  On 03-24-2022 Mr. ***** purchased a pre-owned 2018 Travel-lite camper from Kamper City. At the time of pick up which was 4-18-2022, our technicians did assist Mr. ***** is getting his Travel-lite installed in the bed of his truck. At that time our technicians did make a repair to the tie-downs and the replaced a circuit board of the refrigerator of the Travel-lite to make sure Mr. ***** was comfortable with his purchase. The Travel-lite was not damaged as represented in the picture. We would not have left it leave in that condition. Any of our pre-owned units are sold as-is with no warranty.  If he was not comforable with our repair at the time he picked it up, we would have been able work with getting this addressed at that time. Being that a considerable amount of time has passed between when Mr. ***** picked his unit up and now, we have no way of knowing what might have been done to his Travel-lite. I cannot say if Mr. ***** put to much torque on the tie-down or what happened after it left our property. When Mr. ***** called we did explain that the unit was sold with no warranty as he agreeded to when the unit was purchased(see attachment). To assist Mr. ***** we would be willing to make a repair to the unit at a reduced cost, we cannot however repair for free. Thank you

  Customer response

  07/14/2022

   I am rejecting this response because: The argument that too much time had passed does not work. I was not able to use the camper until May because there was a toilet installed by them that leaked when I first tried it in April. I waited until mid May for the dealer to dispatch someone to repair the water leak. Then I took the camper out for the first trip in late May. During that trip the support (see picture) began to pull away. Regarding tightening the hold down too much I don't think that is logical because the mount began to pull away when their own mechanic tightened it down.
  
  

  
  

  Ps. I forwarded this picture to the salesman and asked him what we were going to do. I have this message saved from May 2022.

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