ComplaintsforKings of Concrete LLC

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Kings of Concrete was hired to pour a 1050 sqft stamped patio w 8 steps, stained & sealed. We were quoted $7,000 for the work & paid 50% down on 6/21. JD came to our house @ least twice & fully understood the scope of the project & what we wanted. After a lot of back & forth & rescheduling on his part, the patio was poured on 7/25. During the pour, JD asked for an additional $2,500. After we paid him the additional money, the staining and sealing was rescheduled 4 times. During his rescheduling, his story changed regarding sealing the concrete. After speaking w other companies we found out it was just another lie. Finally he came on 8/14 to frame the steps. The quote we paid for included stamped facing. JD called telling us the step face stamps don't come in 7" so we will not be able to stamp the steps like our contract stated. After speaking with multiple other concrete professionals, this was another lie. Halfway through, we inspected what was completed. Nothing was straight & the same height/width. When they came back we told them our concerns and they said they fixed them. Once they left for the evening, we went back out and looked them over. They did not backfill anything or use any rerod like they were supposed to. The step measurements were completly crooked & off, in some places by several inches. We text JD all of this info early that morning. At that time he responded & said he understood. Later that day no one showed up. We reached back out to him & he said he was injured & we would have to wait for his partner to return from vacation the following Tues. The day before they were scheduled to return I reached out to confirm & didn't get a response. He responded Tues & acted like he had no idea what I was talking about in regards to the work being completed that day. After some back & forth we decided it was best to stop comminucating with him. To this day he has never reached out to finish the job or offer a refund for work that was not completed.

  Business response

  10/10/2024

  All lies. Number one in text which we have you said on the 21st that you were ready. We then poured on the 26th. Poured patio stamped patio. Built the steps to your walls that were all messed up from you guys building them. You also kept $1500 towards the steps after your husband told me if I didn’t pour it on Tuesday that he would seek an attorney. As soon as that’s said I’m done. You have walked into our readi mix plant throwing a fit and everything else. There was no end date to your job and it was all within a three week period but only two was workable for the fact you and your family and my family all went on vacation for that week. You are asking for $5700 back. Which is absurd to think that I would or anyone would come and pour your stamp patio for $300 dollars. Sorry it did not work out. But in your complaint the majority of it is a lot of added stuff that isn’t true. You didn’t even put in it that $1500 was left for you to have someone else pour it. 

  Customer response

  10/10/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The original invoice for work was $7,000 which included the patio, stamped, stained, sealed and steps.  We paid the original $3,000 deposit plus an additional $2,500 when the patio was poured for a total of $5,500.  The job of pouring the patio and steps was not completed.  The framing for the steps was done very poorly and when it was brought to the attention of JD, he said he understood and said "Got it I see it now.  The left side needs to be adjusted cause it's supposed to be 12 inches."  As my provided messages and photos show, some steps were at 10" on one end and then 12.5" on the other end of the same step.  It was also realized after the fact that one step was at 14".  The top step also didn't account for the extra height of the cap piece which would have resulted in the top step being 2" higher then all of the others. 

  When it comes to responding about the redi mix issue, I had purchased concrete coloring from a local vendor which JD picked up and delivered to the concrete company.  When asked to have that returned he refused which in turn made me go pick it up since it was money we had already spent and would eventually need when using a new contractor.  When I was there one of the guys asked me if I needed recommendations and I told him briefly what happened but that we were all set.  He told me that I should "never trust a contractor that needs a large amount of money down, if they can't cover a job then they are poor businessmen."  There was no badmouthing other then needing to get a product that wouldn't be returned to me and when asked what name was on the bag I told them. 

  In the last text message JD stated that he would cover the cost of having the job finished because he had no intention of coming back.  The work that was completed cost an additional $5,700 to have done correctly.  The text message is also provided that states that information and we have receipts from the work that was done.  

  
  Sincerely,
  
  **** ******

  Business response

  10/11/2024

  Would you like me to provide every text message on here?  Cause I will. You have lied when you said it was ready. Saying it was ready to pour on the 5th of July. Which in texts states in the 21st that you were ready. Your job was poured and stamped. Also the step it was the top step only. And it was off an inch and a half because your guys walls were jacked up. I have pics I will provide of the wall as well. Also I never once said no about your color. You asked about it and I said it was up at the redimix plant because we were going to pour your steps until you’re husband decided to text me and text me that if it wasn’t poured by Tuesday that he was going to seek an attorney. Then you also said he had talked to his attorney. We can go to court if you would like. The reason you are on here and going to the attorney general is because you know you are w***g. I will not give any money back to you. And again to think that I poured an almost 20 yard stamped patio for you and you want $5700 back. Your math is w***g. $3500 was given up f***t and $2500 the day we poured. Total of 6k and you want me to give you $5700 of it back to think I would have my guys out there and pour a 20 yard stamped patio for $300 dollars?  Again is absurd. You went to the redi mix plant and raised hell. He has no problem stating that as well. 

  Customer response

  10/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  As you can see if the text message provided, on Saturday July 6th at 4:39pm we sent a text stating "We're ready for the steps whenever you are, the sooner the better."  The original plan was to pour the steps first, which according to multiple other concrete companies is the correct way to do it especially with the height/weight of the steps we were havbing poured.  The message on July 21st that you are referring to is in regards to being ready for the patio after YOU changed the plans to pour the patio first.  Once the plan was changed we had to do additional work to put down stone and prep the area.  The job was ready to begin on July 6th before the plans were changed.  

  Our main issue is not the start date and length of time the job took, the problem is that you sent workers who were not able to do the framing job and the job was done very poorly.  After working for several hours the steps were formed incorrectly and no rebar or backfill was added like you had said would be done.  After I brought up our concerns, you sent two guys over to pick up your trailer and equipment and never returned.  Clearly anyone paying a large amount of money for a job to be finished would be concerned when that happens with no communication on your part.  The last message I had from you was early in the morning on Thurs, Aug 15th when you agreed that the steps we done incorrectly.  Next thing we knew, your guys picked everything up. After finally getting ahold of you, you stated multiple times, as texts and emails were provided, that you would have someone there on Tuesday, Aug 20 to finish the work.  Tuesday morning when I reached out you acted like you hadn't said that and had no intentions of coming back to finish the job.  We mentioned getting ahold of our attorney to safeguard the money we had spent on a job that was not being finished.  The last message I had from you on 8/20 said "I sent *** a message and waiting to hear back."  That does not in any way say you are not finishing the job because we had mentioned contacting an attorney.  You never got back to us regarding your partner *** and when he was coming to finish the work.  

  The amount we are asking for is the additional money we spent to finish the job.  If you deduct the $1,500 we still would have owed you to finish the job, the additional we paid was $4,200.  $5,700 out of pocket - $1,500 balance = $4,200.  Your text message clearly says you would pay whatever the overage is from the $1,500 we still owed you to have the job finished.  

  Nothing I have said is a lie, everything is factual and backed up with the text messages, pictures and emails.  I am leaving feelings and emotions out of this and providing facts, not name calling and berating people.  

  
  Sincerely,
  
  **** ******

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