ComplaintsforCR Concrete Services LLC

• Initial Complaint

  11/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We paid $9100 for a concrete job, but the company owes us $313.58 due to damage to our home during the job that had to be repaired. A bad group of checks was sent out by ********** on 9/14/2023 that did not contain routing information and could not be cashed. We were told this would be taken care of, and it's been over 2 months, and no check has been reissued. They owe us $313.58 and will not return any phone calls or emails regarding the issue. The concrete is also crumbling and falling apart and we have not received any response regarding that matter.

  Business response

  12/21/2023

  Following the pour completion of the project we arrived the next day for cutting and cleanup. This includes pressure washing all hard surfaces near to and touching the new concrete. There were areas where it was evident the paint on the home did not hold up to cleaning. We offered to paint the affected areas of the homeowner would get us the paint info to get a match. They declined, staying they'd rather have the company who painted originally do that. We returned weeks later, following the curing of the concrete, to complete final touch ups and seal everything. At this time the homeowner explained that an area of the patio which was added cost more than they had expected. I explained the area had the same square foot pricing as the rest of the patio, and that the cost of this was in the paperwork provided prior to starting the project. They understood but still wanted a discount, so I decided to extend them a discount. Upon the completion of their paint repairs we received the bill from the paint company. Due to the cost of the paint work, combined with the discount extended it was concluded that the final balance on their invoice would not cover the cost of both. We had Huntington bank issue and send a check. It was discovered that Huntington had a bad batch of checks that were sent without all of the info needed to honor them. We contacted them to reissue a replacement. The next communication from them was an email acouple weeks ago stating our account was going to be credited the funds originally sent. I then contacted them to issue a new check. I contacted them to confirm it was sent, and that the address was accurate. At this time it is my understanding the check has been delivered. If that is not the case I will personally deliver a payment to them. Regarding the lack of communication on our end I will take full responsibility. I have had to spend much of my time in the field this year, and as a result handed management responsibilities to other employees. Upon coming into our slow season I've had more time in the office, and become aware of a number of things mishandled in this and other areas. One employee has been relieved of employment, and I am actively working on our internal communications skills and practices to ensure this is not a future issue. Regarding the concrete crumbling the one area I'm aware of is not visible from the surface, not a sign of and decay or breakdown, and will not negatively impact the concrete in any way. I spoke, regarding this, with the homeowner on the phone and explained those things, and added that they need to add soil/landscapee to this area to keep the sides of the concrete covered. If there is any additional concern I'm happy to discuss it or pay a visit to further review. 

  Customer response

  12/21/2023

  I accept the business's response to resolve this complaint. The check was received.
  Regards,
  
  ******* *******

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  CR Concrete did a resurfacing of my patio which was looking discoloured and was also looking wet. When I complained immediately after a week of drying they agreed that they would perform sealing and staining. Since March 2023 I have been trying to get hold of them and every time they mention one or other excuse. Now since last 2-3 months they are not responding to email and phones. I am sure they dont have intention to complete the work as they promised. Requesting to complete the service or refund my amount. I have a while email trail which I can produce with evidences.

  Business response

  09/14/2023

  We completed the project for Mr. ***** in a timely fashion. Following the completion, he stated there were issues with the color. After sending someone out to verify any concerns he had it was concluded that there were a couple of areas of sealer that needed touched up. Mr. ***** stated he didn't like the chosen accent color, and that he wanted us to strip off the sealer and apply a different color. We are willing to do this, but it will add expense he has not agreed to. We are willing to perform this at cost, but we cannot accept full financial liability. The chosen colors by Mr. ***** were provided, and the project completed as promised. MR ***** has not granted permission to touch-up the minor areas of color and sealer, agreed to any expense associated with striping and sealing with a new accent color, nor returned my most recent voicemail message. We have the documentation showing his requests, and the po for everything used to complete the project. At this time there is also a remaining balance not paid on Mr. *****'s invoice. We are happy to help Mr. ***** achieve what he wants, and we want to see him happy with his project, with the understanding we have provided everything requested and agreed to, that we will not charge any labor for any changes completed, and that he will be responsible for any material expense related to changes completed.

  Customer response

  09/21/2023

  They performed a sub standard work on their part to begin with. Secondly if you look at the emails attached they only suggested to do the recoloring and sealing. I am not an expert and they infact only told me to choose a color by sending me a color pallet which I responded. I am not asking them to strip off any of the work they have done, I have been told by them that they need to do the coloring and resealing on top of the existing work they have done. Whatever it takes to do their job its their part why would they agree to correct if they would have done their work as per standards in first place.

  I have not received any phone call from them. I have 26 emails on this follow up and they either say person is not available or they have some other excuse. Also there is no payment pending on my part, I have paid them in full as per invoice to which I can provide all evidences if needed. They are lying and I are not honest in doing their business. Only after several calls, follow ups and more than 26 emails, I am still waiting on the resolution to find a business is being dishonest and cheating to customers. 

  Regards,

  
  ********* *****

  Business response

  04/30/2024

  Good afternoon. Now that work has been completed to Mr. *****'s satisfaction.
  

  **** *******

  Customer response

  05/01/2024

  Thanks everyone for help. Its been completed and looks better, just to clarity though this was an overlay of concrete and not staining and sealing, but looks better than before. 
  
  With Regards,
   
  ********* *****.

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oct 2021, I had this company do some concrete work for me. 1 of my patios is not set properly and the addition to my driveway is broken. I have notified them MANY times concerning this issue. They keep telling me the repair job is so small to them, they have to wait until they have extra left over product to fix it, because concrete is expensive and would cost them to much to just send a truck there. This has been going on since the beginning of March 2022, and they keep blowing me off. They have literally told me my job is not priority as it is such a small repair. My drive is a job, no matter the size, I paid for it and want it fixed.

  Business response

  08/01/2022

  At the time this was received the customer concerns had already been resolved. The claims made are inaccurate, perhaps due to his husband being the primary point of contact. The delay in getting any small project completed at this time is the difficulty in getting small loads of concrete delivered. Small loads of concrete are not as profitable for the companies delivering them, and therefore often get pushed back or canceled in favor of larger loads of concrete. We are more than happy to again explain the details of this process, but at this time are unsure if it's necessary as we were able to complete, not only the customer request, but also an additional space they requested. We added the additional space at no extra charge. Given this customer was a repeat customer, we hope it has become clear the delay was not by our governing, but due to the general lack of product and service available to us, as a contractor.

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