ComplaintsforClark's Pump N Shop
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Complaint Details
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Initial Complaint
10/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Incident Occurred on 10/22/2022. I stopped at this business for gas and as I pumped gas realized the price was not adding up. I had pushed the 87 octane button which listed it for $3.45/gal. However, when I retrieved my receipt it said $4.45 for premium gas. I did not select premium and even if I had the cost would have only been $4.10/gal. I asked the on-site manager about it and he stated to me that I was not the first to complain about it. He also said he didnt have the authority to fix the issue. He told me i would have to contact the store manager on Monday 10/24/2022. As of sunday 10/23/2022, they had not fixed the pump or marked it as out of service. Attached is my receipt and their website advertising the prices.Business response
10/31/2022
There was no issue with this pump, was checked out by maintenance. We believe the hose it is the premium button. None the less the customer was refunded what she was over charged.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.