ComplaintsforSchmidt Family Restaurant Group, Inc.
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Complaint Details
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Initial Complaint
05/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Contacting Wendy's, Wendy's continues to misdirect my concern to ******** who then determines, there is nothing they can do to solve the issue. Wendy's has mishandled my delivery order and did not deliver the order as promised, but still marked the order as delivered. Wendys customer care online and the customer support number have provided no solution and this is becoming angering and infuriating because Wendy's does not feel responsible to fix this error. Order number ********* has been an ongoing issue for months now and needs to be properly handled by an agent with the knowledge and diligence to properly take care to this situation. No order was received and no refund or compensation has been provided and 3 months of debate is not ideal for any restaurants customer service.Business response
05/08/2024
Thank you for reaching out - In order to investigate this we will need the date, time the order total and restaurant that was visited please.
Thank you.
Customer response
05/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint I* ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. The restaurant did not ask for clarification and instead is attempting to resolve this matter as answered instead of solving the matter. The date for the order was Jan 18 2024 and it was a delivery order that was marked delivered and was not. Multiple drivers were assigned and the order was marked complete and payment deducted. I contacted the Wendy’s customer service team and no one would do anything instead of refer me to DoorDash who would then refer me to Wendy’s. The order number is *********
Regards,
****** *****Business response
05/16/2024
Because this order was placed thru a third party and all $ transactions are handled thru the third part in this case Door Dash - Unfortunately because of that we did not collect $ on this order from the customer therefore we are unable to produce a refund -We provided the product to Door Dash and if it wasn't delivered - the customer must contact Door Dash directly ************** and reference the order number from their app to let them know the driver didn't deliver the food and they are due a refund.
Respectfully,
****** ******
Initial Complaint
11/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
11/21/2023 Employee claims my digital payment couldn’t be applied. She claim after two or more attempts that system was down. She was extremely rude and very unprofessional. I sat in drive thru at least 20 minutes before ordering finally get to window to pay/pick up to be treated with disrespect and leave without out food even attempting to give cash and wasn’t acknowledged (another wasted 10 minutes). Fast food!!!!Initial Complaint
02/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 2/14 around 11:30p I ordered two meals from this particular location. I Waited several minutes for my two meals cashier even told me to enjoy my meal. I was under the impression that the food was going to be fresh and properly made. However, the burger was red and the nuggets along with the fries were old and hard. This is unacceptable Im glad I looked at the food before consuming it being that im pretty sure I would've have been sick. this is unacceptable to serve customer raw meat. I could understand if the line was long but that wasn't the case It was only to cars there and been served undercooked and old food is unacceptable I can only recall one time I've ever received fresh food from this location.Business response
03/03/2023
I am so sorry to hear about this experience. I have called and left a message to the number on this complaint hoping to get more details regarding the location where this was purchased so we can make this right for you. Again, I apologize for this experience this is not up to Schmidt Family Restaurant Standards. I hope to talk with you soon to resolve.Initial Complaint
12/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
In ********* Wendy's there is an ongoing problem with a shortage of coinage by dinnertime. Twice in the past 3 weeks around 5:30 pm I personally found that consumers must have their own change to pay for the order or the cashiers round up to the next dollar. This involves both inside and drive-thru customers. I do not know why this is a persistent concern of not having the ability to make change for any order. My order was $4.14 but they were going to charge me a full $5.00 unless I had the correct change to pay my bill. The young lady at the window was less than appreciate when I said I might have a dime or two in my pocket, which I was able to produce. I was not concerned about the $.06. Be prepared! The second point is that my wife and I are regular visitors as we are close by but there is a real problem with getting one's order fulfilled properly. More often than not, there is something missing or the wrong item in the bag. When I return to the scene on the inside of the building I get all the stares as though I had done something wrong and it was not possible that they did not have the order right. If this is the case and it happens often to regular customers, I feel then they should "comp" the missing or incorrect item. There are some regular customers and we are honest people on fixed incomes. We are not trying to steal food or get something for free. But when something is served wrong so often and they make you feel like a small criminal if you bring it to their attention, then a training session is in order for their employees because it will drive away paying customer
Location:
*** * ****** ****
City: *******
State/County: **
Zip/Postal Code: *****
Business Phone Number: ###-###-####Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This incident happened today, December 5, 2022 in Gallipolis, Ohio. The manager is Mikey W. My husband* ***, and I had the WORST experience that we have EVER had at any restaurant! We went for a nice lunch and left shaken and horrified! We received our meals almost an hour after we sat down, and the food was cold. We told the server and she asked if we wanted to see the manager, and we said yes. When the manager, Mikey W finally came to our table, he said, “hi, I understand you wanted to see me…” *** said, “yes, I’m sorry but my meal is cold. I tried the fries which were cold and then when I had a bite of the burger, it was cold too.” We were very nice a out it. Mikey W then said, “well the order was put in 12 minutes ago and I watched when it came off the grill and when it came through the window, and maybe the fries are cold, but I don’t believe the burger is cold.” *** replied, “are you saying I am a liar”. He responded, “yes, you are a liar!’ *** said, “this is cold, please take it off the bill I am not going to eat this.” This went back and forth with him continuing to call *** a liar so we decided this is just unbelievable we would leave. I had not eaten my salad at this point, so we said we were going to leave. He told us not without paying the bill. We explained that we could not eat the food, will did not eat any of the food and it was not right that we should pay for it. He said he would call the cops if we did not pay for it. We were flabbergasted! He asked again if we had decided to pay the bill. We had no choice! *** left $25 cash on the table for a bill that was $23 and some change, and we left. As we were were walking out we told this manager that we would never eat there again, and he yelled, “good.” We were humiliated! We were ripped off! We never ate any food, yet we had to pay for it! This was the most horrific and embarrassing thing that has ever happened to us. NO ONE should ever be treated this way!
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.