ComplaintsforPost Wood Apartment Homes

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I've been complaining to my landlord for 8 months about a leak in my kitchen mold in my bathroom hallway no water pressure and the sewer had backup and it came out of the pipes into my kitchen and living room making living there hard with the smell so half was removed over a month ago I left with removed drywall no carpet to walk on to go to my kitchen area just cement my living room I can't sit in I address these issues so many times I'm just tired please can I get some help with this

  Customer response

  06/20/2024

  BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.  BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.  

  
  

  We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB ****************** Services. We appreciate the patience and understanding of the parties.  

  
  

  Complaint Detail / Problem
  Complaint Type:
  Service Issues
  Service Issues
  select
  Problem:
  I have water leak in my kitchen under the sink been like this for 8months or longer. I have mold in my hallway bathroom and my carpet has been removed due to sewer coming into my unit. I've complained and complained no help no care or concern for this matter my life has been upside down since this please help my resolve this issue please
  
  Desired Resolution / Outcome
  Desired Resolution:
  Other (requires explanation)
  Other (requires explanation)
  select
  Desired Outcome:
  Finish the job; Repair

  Business response

  06/27/2024

  There is no active leak under the sink. We have checked this several times and have video and pictures.  The sewage issue was due to items that should not have been flushed down the toilet (baby wipes and paper towels) according to the company that came out to correct the issue.  When the incident happened, we scheduled to have an emergency plumbing company come and address the issue.  We also contacted a flooring company to come out and extract all the material and remove the carpeting. We offered to replace all the flooring in her entire unit.  We offered to rent a large **Haul to store all of her household belongings so that new Vinyl flooring could be laid throughout her living room, kitchen and all bathrooms, and to have new carpeting laid on the stairs and upstairs bedrooms.  She declined that offer because she said she did not have help to move her items into the **Haul truck.  The process for the new flooring would have taken about 8 hours to complete.  She told us that she was going to move.  We offered to put her into a whole different updated unit and allowed her to view the unit.  She agreed.  There is paperwork that she needs to complete so that we can move her.  She has not come in to complete the paperwork.  I also credited her a full month's rental fee for her inconvenience.

  We have tried to resolve all of the issues she has, but she has also not completed what she needs to do so that we can get her moved to a new unit.

  Customer response

  06/27/2024

  I sent pictures of the damage 

  Customer response

  07/27/2024

  
  *************************** <************************>
  Fri, Jul 26, 12:12 AM (1 day ago)
  to Better
  
  I've tried to work with the landlord but I'm not getting anywhere again also ***** lied about me not responding to them fixing the unit I told heaven I needed my downstairs taken care of not the whole apartment just the affected area still nothing has been done ??  the floor is starting to crack

  Customer response

  08/07/2024

  Wednesday, July 31 2024 2:36 PM
  ***********************

  I have recently sent you documents of my condition and I also made that you know that I had talked with the landlord and I don't know she didn't know I had talked to one of her persons that does the rental and I had told her that I wanted them to do downstairs but not the whole apartment because the only area that was affected and the sewer damage was downstairs. They never did that. They tried to get me in another unit. I put in an application. I haven't heard anything and over a week if I qualified to transition over into a two-bedroom and they get me in a different unit, I put in my application.

  I haven't had no response. I still haven't had any response on if they was going to fix the condition, because my living situation has been upside down for three months. Now that the situation has cracked in my floor, there's a crack, and there's odor that's just coming up out of my unit from where they pulled up the drywall. I smell more sewer downstairs. It's unlivable, and they're not doing anything. They just recently got a maintenance man, but this situation's been going on since May This has been going on since the beginning of May

  We're going into August and I don't have no living area to entertain to have company over I have drywall that's been pulled. I have odor I have cracks in the cement that's underneath where the carpet was now and it's getting worse I had another leak where my dish water had leaked out.

  They came and fixed that, but it was water everywhere again in my kitchen. I just don't think right now the landlord cares or I don't know if they don't have the money or what they do to fix the situation, but this situation is still very unlivable. I have pictures.

  I'm to the point that I can't get you guys or anyone. I'm going to go to the news channel and they can come see the conditions because I'm sending you pictures of what the living condition is, and it's not getting any better. If you could, please give me a call at ************. I would greatly appreciate it. Thank you.

  Customer response

  09/09/2024

  That's not the truth she's lying I ask her to do the downstairs and that she didn't need to do the whole apartment because downstairs was the only affected area and she saying I cause this is a lie because I *** have a baby to pit baby wipes in the toilet plus there are several other units with the same problem 

  Customer response

  09/10/2024

  The landlord still hasn't fixed the issue at hand she sending false information about this situation why would I turn down for them to fix this situation I told heaven to please fix the issue downstairs I didn't need to move everything out for one issue then she's saying I'm the reason for the issue which is not true I don't have small children to use baby wipes and flush down the toilet to cause this I live alone and nothing has been done it's been months and this situation still exists the property manager seen the unit said he would address the issue to her but still nothing has been done I feel if I can't get anywhere with you guys I guess legal actions needs to be done 

  Business response

  10/04/2024

  We have tried to resolve all of the issues she has, but she has also not completed what she needs to do so that we can get her moved to a new unit.

  Customer response

  10/15/2024

  Yes, my name is ******* Marquise.

  I've been making a complaint for months about my apartment complex.

  My landlord has not fixed the repairs that is in my liver room.

  I had a sewer incident and it left my liver room in disaster where drywall has been removed etc. and the carpeting and nothing has been replaced. It's been like this for 6 months.

  And I've complained to you guys, nothing has been taken care of. I complained to their corporate office. I'm still living and paying in a condition where nothing has been taken care of.

  And my number is ************. 3 p.m. would be a great time to get in contact with me between 2.30 and 3 p.m. Thank you.

  Customer response

  10/22/2024

  Consumer called due to figure out what she can do advised I can reopened her complaint with that the business. As she is stating the business has not come to do anything they have stated. The business would like her to move fully out the unit, consumer claims she does not want to do that. Advised that we can reopen her complaint and forward to the business. consumer states she wants us to make them do what she is asking I advised we cannot but to reach out to the attorney general due to the company non cooperative. reopening for business response.

  Customer response

  10/22/2024

  Consumer: ******** Marquis  Has an Urgent need & needs assistance.  Concerning sewage lines broken & affected several units & one was hers.  Sewage came up & went into her kitchen & Living Room.  Had to tear up 30% of her carpet since May 2024 & nothing more has been done
  Drywall in ******* was taken up so far up the wall. It has not been replaced.  Now the concrete is cracking. Has been 6 months like this.  She has lived in this unit for 21 yrs & is a ***** *******.
  ***** contact person/Landlord
  

  
  

  Business response

  10/28/2024

  Good morning-

  Ms. ******* most recent complaint is not accurate.  I have tried on multiple occasions to get the carpet in her unit replaced.  I have given her a full month of rent free, I have lowered her rental rate from the 3-bedroom rate to the 2-bedroom rate.  Ms. ******* refuses to sign a new lease with us, she has currently not paid her October rent, water fee or late fee.  I sent an email to Ms. ******* requesting that she give me a time and date that would be most convenient for her to have her carpet replaced, when she responded she still did not give me a time.  As for the leak itself, it did not affect any other unit.  I called a professional company to come out and take care of it.  They indicated in their report that the reason the backup occurred was because they pulled paper towels and baby wipes out of her drain that had been flushed and caused the back up. Ms. ******* has lived in this unit for over 20 years, and she does not share a pipe with either unit next to her, so the only way they would have pulled those out is if they were flushed by her or someone in her household.

  We did attempt to put her in another unit.  We had to do paperwork to make this happen since we are a LIHTC property.  Ms. ******* started the process and then refused to complete the documents that were requested to approve her file.  I will be scheduling the carpet replacement for her living room only since that is what she requested, and she will be given proper notice when the company will be coming.  I also will be giving her a 24-hour notice to complete her 2x2 patch of drywall.

  I hope this clears up any misinformation that has been provided.  I have been more than willing to work with Ms. ******** however nothing that we have done has seemed to satisfy her.  She did indicate that she plans on moving, but has not indicated to us when and she has not supplied us with a 60 day notice to vacate.

  Best Regards,

  ***** ******

  Business response

  10/28/2024

  This has not been resolved because as of today's date, you still have not told us about a convenient time for the carpet to be replaced.  We will be moving forward to get the carpet fixed and you will receive proper notice.  We will also be giving you proper notice to complete the drywall repair.  If you have any other additional questions, you may contact the office during normal business hours.

   

  Best Regards,

  ***** ******

  Good morning-
  
  Ms. ******* most recent complaint is not accurate.  I have tried on multiple occasions to get the carpet in her unit replaced.  I have given her a full month of rent free, I have lowered her rental rate from the 3-bedroom rate to the 2-bedroom rate.  Ms. ******* refuses to sign a new lease with us, she has currently not paid her October rent, water fee or late fee.  I sent an email to Ms. ******* requesting that she give me a time and date that would be most convenient for her to have her carpet replaced, when she responded she still did not give me a time.  As for the leak itself, it did not affect any other unit.  I called a professional company to come out and take care of it.  They indicated in their report that the reason the backup occurred was because they pulled paper towels and baby wipes out of her drain that had been flushed and caused the back up. Ms. ******* has lived in this unit for over 20 years, and she does not share a pipe with either unit next to her, so the only way they would have pulled those out is if they were flushed by her or someone in her household.
  
  We did attempt to put her in another unit.  We had to do paperwork to make this happen since we are a LIHTC property.  Ms. ******* started the process and then refused to complete the documents that were requested to approve her file.  I will be scheduling the carpet replacement for her living room only since that is what she requested, and she will be given proper notice when the company will be coming.  I also will be giving her a 24-hour notice to complete her 2x2 patch of drywall.
  
  I hope this clears up any misinformation that has been provided.  I have been more than willing to work with Ms. ******** however nothing that we have done has seemed to satisfy her.  She did indicate that she plans on moving, but has not indicated to us when and she has not supplied us with a 60 day notice to vacate.
  
  Best Regards,
  
  ***** ******

  Customer response

  10/29/2024

  This has been 6months why this haven't been taken care I didn't do this i will stand on this i did not put anything but toilet paper down the drain and in that case why are there others with the same experience I have a friend who went thru the same issue with no kids in jer unit like me but she's trying to pin this on me and that's not right 

  Customer response

  10/30/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21774580
  
  I am rejecting this response because: This has been 6months why this haven't been taken care I didn't do this i will stand on this i did not put anything but toilet paper down the drain and in that case why are there others with the same experience I have a friend who went thru the same issue with no kids in jer unit like me but she's trying to pin this on me and that's not right 
  
  Regards,
  
  ******** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩