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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On February 22, 2020, I put a $812.50 deposit on a wedding dress. The pandemic hit, my wedding was moved. I told owner that I was moving the wedding. The pandemic lasted longer than everyone anticipated, I ended up not having a wedding and went to the court house instead as gatherings were still not advised. I called owner asked for a refund and she said she would when her business picked up. I have since in the almost 3 years, have made multiple attempts to get my money back. The owner told me to "have good faith" and "I will get you your money" but it has been almost 3 years and my good faith has ran out. Last conversation I have had with the owner, she took my address and stated she was mailing me half my refund within a week, then the rest 2 weeks after that. She did not, and I tried to make contact with her again but she never returned my call. I am tired of calling and chasing my money. I would like my refund as I never received the product as well as the owner promised me on multiple occasions I would get my money back.
Business response
01/30/2023
Ms ********** is correct that we agreed to provide a refund to her. Payment will be made the first week of February. We apologize for the inconvenience.Customer response
01/31/2023
I accept the business's response to resolve this complaint. I would like to know how I am to receive the payment and if they payment will be in full in order to resolve this issue completely.Customer response
03/01/2023
I would like to reopen my complaint as I was told by the business that payment would be sent out the first week in February and it is now March and I have not received payment. Thank you, ****** ********** Case 18826359Business response
03/31/2023
**** *******, owner, called BBB and stated she had set up an installment plan w/ consumer. She has made one payment and will make two more next month, paid in full by end of April. Consumer was in agreement.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.