10 Customer Reviews
Sort By
Review from Jacob H
2 stars11/04/2024
Living at The **************** location, was not my first choice but they had availability at the time that I was looking for a unit. I did not realize that their pricing was $300 above the average across the city. Overall, the staff at the location were awesome. If I ever had a problem they were ready to fix it. However, the Oakwood Management group is absolutely lousy about their billing systems. If you are a day late on rent you are threatened with eviction, but the water company can lock you out of paying your rent for being late with their much smaller bill. After moving out I expected communication for any move-out fees or items of that nature. I was sent a bill a month later with late fees and a re-rental fee that doubled my cost of moving out. I am only giving them a second star because their staff at the Flats don't deserve the low rating. However their Regional Manager who has to approve the move out billing deserves 0/5 stars. I called and left my name and number to resolve the late fees that I disagreed with and got no communication until they chose to send my billing to collections.
Oakwood Management Company Response
11/06/2024
Hello Customer, and former resident of ****************. We appreciate your kind words in regard to the staff at *****************
Our company is as transparent with all residents as possible. All rules, regulations are stated in the Lease agreement, and all residents are held to those. It clearly states in the lease, Rent is due on the 1st and late on the 2nd. and the 6th. We do not file an eviction without many notices of late rent, and we wait until the 10th of the month.
Buckeye Utility is its own company and has its own policies and procedures that they hold all residents too.
I will share your complaint with the staff and Regional Manager so they are aware of your comments.
Thank you.
Oakwood Management Company
Review from Aubrey T
1 star10/11/2024
Currently live at the ******** and this is just a small list of how terrible Oakwood is and the laws they violate:-charge illegal surprise fees -own the water company Buckeye Utility and double the cost of water that they get from the city. They have also been using he water from the current occupied phase for the construction of the second phase behind it and charging that to the current resident's bills.-work orders take forever and are often closed without being addressed -pool closed most of the summer due to failed city inspection -they put bike chains and padlocks on the pool gates when it is open so there is no exit other than through the building which I believe is a fire code violation. one of the gates doesn't even have a handle or push bar on the inside so it is unusable even if it wasn't chained.-the landscaping company they use, Everscapes Lawn and Landscaping, lets the grass get to shin height before mowing and have been putting pesticides down without following the state law that you must notify residents 24 hours in advance and do not put markers down after application. We have lived there since it opened. Our dog was completely healthy but after living there for several years now is having liver issues from the chemicals they put down.-I have pictures to prove all of this, and I worked for the company briefly, so I have first-hand knowledge of the practices. Example one of my managers bragged about move out charges he gave someone that were over $10,000 because "he didn't like them". Turnover is high and most managers have had no experience and are promoted after a couple months to fill in the gaps of people constantly leaving. My direct supervisor was super creep showing me pictures of his fianc's daughter saying how hot she is and threatened me directly in text messages regarding another work matter which is when I left. I witnessed so many building code violations and unethical conduct in the short time I was there.Review from Amber P
1 star04/25/2024
Where do I begin… honestly I’m beyond frustrated with management at Beulah. I’ve voiced my concerns over people coming onto my patio that is NOT shared. Videos have been sent for proof. I had people steal off my porch. People breaking into cars. People smoking on the property that is a smoke free community. But yet the one thing that I asked to be addressed has been ignored. Email after email being told it was going to be corrected but yet still hasn’t been addressed but I can receive numerous emails about having live music, events held at the club house, or people smoking on our property… we pay over $2000.00 to live in an apartment that just anyone can come on to our patio again that is not shared . I’m sorry but if I wanted to share a patio I would pay less to do so. Do better. Also check reviews on the BBB.Oakwood Management Company Response
05/02/2024
Thank you for bringing this matter to our attention. We appreciate the opportunity to respond to your concerns. We take every complaint seriously and strive to ensure that all our customers have a positive experience with our services. It is very difficult to monitor people who are walking across your patio based on it being an end unit. It is very unfortunate that people break the rules and continue to smoke, we do our best to get proof and send those a fine. Please call the office directly to report any rule breakers. Thank youReview from Shirley D
1 star02/06/2024
This company does not care about your safety or security. Spanish Village in Leesburg, Florida is a ghetto with very poor management. They deserve a zero in customer care and support. As a longtime resident, you would expect Spanish Village to show respect to your community. Documenting lies are common and do not hold up in court.Oakwood Management Company Response
02/15/2024
This customer is speaking of a property in Florida, we do not manage or own Spanish Village apartments. All of our properties are in Ohio. Please remove this comment ASAP. Thank you!Review from Zac H.
1 star04/21/2023
The lack of customer service from this company is amazing! You submit a "contact us" form on their website and you can a reply back saying a manager or a representative will contact you within 48 hours. Well i have submitted 3 emails requesting a refund and to share my experience with the property manager at Sonnenblick apartments and have yet to hear a response back from anyone! Very glad that i did not go with this property management company and rented elsewhere. Will continue to try and get into contact with someone because i was forced to sign a month to month lease at my old place due to the incompetence and lies with representatives from this companyOakwood Management Company Response
04/30/2023
Hello Mr. Hammond. We appreciate you bringing this less than stellar experience to our attention. I did look into it, and did find that our staff was not responsive to your requests. We understand we can't make it right now that you have moved on. Yet, we will make sure that we do not ever offer anyone this type of poor customer service. We hope that you are happy in your new home.Review from Kayla S.
1 star01/12/2023
I lived at an apartment complex that was managed by Oakwood Management. There were numerous issues with the place including safety concerns and health concerns. The manager of the apartments themselves not only justified each concern with some sort of excuse, but spoke down to me and made me completely uncomfortable. I then reached out to Oakwood Management to voice my concern about the property they manage and it’s customer service problems. Oakwood management employee/rep had been shown the emails between the apartment manager and I, and Oakwood was not concerned nor upset with how I was treated. On their website, Oakwood Management claims to care about everyone living in an apartment that they manage, but the truth is they don’t even care how the apartments treat you. I feel completely unwelcome and so uncomfortable living here that I feel I can’t even talk to or complain again because they won’t help and will harass the tenant instead. I will never live at another apartment complex managed by Oakwood management again.Review from Beth L
1 star11/29/2022
If I could give zero stars I would. I lived at Asherton of Dublin for 4 years. My rent and water bill payment was always early and paid in full. No one ever complained about me and I followed all rules. The last 2 years I lived there, I had constant issues with a neighbor who smoked and one that stomped loudly at all hours of the day and night. Additionally, the sidewalk and parking lot are never cleared well in the winter causing dangerous walking conditions. I provided 49 days notice that I was moving out, 13 days before the end of my lease. At no time during those 49 days was I provided any information about a prorated rent charge or any acknowledgement of my moving date. My web account showed there was nothing due for the partial month.Nearly 2 months later, I received a rent bill and $400 in fines and late fees for not making the partial payment. ****** at the Asherton office and **** at the ******* office took weeks to return calls, if at all.I recommend staying away from Asherton of Dublin. They do not communicate nor do they care about the health and well being of their tenants.Oakwood Management Company Response
11/30/2022
Hello, We appreciate you sharing your experience with us. In this industry it is extremely hard to manage how other residents/neighbors choose to live. We wish that every resident would take into consideration that apartment living is not 100% quiet, and to understand what they may do in their home could effect neighbors. We are sorry for the snow removal issues, and will make sure to discuss with our professional snow removal company. I will look into the fees that you were charged for accuracy. I will share the non response of ***************** with them as well.We hope you are happy in your new place of living.Review from Chelsea S.
1 star11/29/2022
They go through property managers often. They do not give a rats a about their tenants and find ways to s**** you over. The business owners downstairs even have issues with management. As you enter building **** - it stinks like raw sewage at times, Im assuming from *******************. The pool is hardly ever clean when its open. Parking is a nightmare. Tenants complain of mold in their apartments and their packages being stolen from the shared locker room where packages are delivered. This place is dressed up trash and I would never recommend.Oakwood Management Company Response
11/30/2022
Hi *******, We appreciate you bringing these items to our attention. We strive to deliver exceptional living communities, as best we can. I will look into the items you listed and make sure we improve on those immediately.Thank you!Review from David B.
1 star09/21/2022
******* the manager at ***************** is under the impression that she or maintenance can enter my apartment anytime she feels like it without giving a 24 hour notice Which is required by **************. We have had many arguments with her about this topic and she refuses to give me a 24 hour notice. Referring to the castle law, I have notified my lawyer about the situationOakwood Management Company Response
09/22/2022
Hello ****************. I have researched your review. Our records indicate the one time they had to enter your apartment home, was due to an underground pipe break- other units were flooding, and the water intrusion is considered an emergency, to where we have to enter to shut off the water with out notice. You will find this clause in your lease agreement. Page 6- IVI when landlord may enter.The other occurrence shows that your other lease holder- ****, called in a work order and did not give direction there was "No permission to enter"- the work order showed PTE was approved.Please understand it is not in our practice to enter apartment homes at any time with out notice, unless an emergency or if resident has given us permission to enter.Thank you.Review from Melissa P.
1 star01/21/2022
Upon move in after signing lease, the property had dog hair and bodily fluids visible throughout the unit- very dirty!
Customer Review Rating
1.1/5stars
Average of 10 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.