ComplaintsforBoston Mills Ski Resort, Inc.

• Initial Complaint

  12/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Boston mills has erroneously charged us for lessons we did not take over a year after the fact. We tried to by lessons in December of 2022 but the charge was declined. We tried to reach out to understand the scheduling process and see what could be done. After much discussion with the resort last year, we decided that the best option was to not schedule at the time and just work on getting something set up for the family in 2023/2024’s winter season. Despite all of that, this year in November, Boston Mills decided to automatically charge us $260 for lessons that we never received. We filed a complaint with the bank and Boston Mills insists that we received lessons from a man named John Lang. this never happened. The original charge was declined, we were told the scheduling was never completed, and we never went to the resort. Unless Boston Mills can show that we checked in, in person, rented skis, helmets, and whatever else you need to ski (which we don’t own) I will continue to seek appropriate restitution for this fraudulent charge.

  Business response

  01/06/2024

  [BBB transcription via voicemail]

   

  The business stated they have reached out to the consumer and offered a refund. The matter has been resolved locally. 

• Initial Complaint

  01/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The evening of January 21, 2022 was to be the first night for group lessons for the students I work with. Upon our arrival, we learned that the process for rentals had changed; everyone was required to go through 2 lines and acquire equipment which made the process take an unprecedented amount of timetime that was then taken away from the actual experience of skiing or snowboarding. Lines were taking 2-3 hours just to get equipment. The promised hour lessons were cut to half-hour lessons because the resort was incredibly over-booked for the amount of staff the had. Several students waited in line and never even got the chance to ski or snowboard.When concerns were taken to a manager in the ***************** (I did not get her name), she was not only unsympathetic to the fact that disorganization on their part had led to anger and heartbreak for club members, but she spoke rudely to club advisors who took their concerns to her. When advisors mentioned that kids had spent hundreds of dollars on packages, her response was that they had Epic pass holders that had spent thousands and were waiting in the same lines. She suggested that the students could try again at the end of February but would not offer anything to make up for their awful experience. The only thing Epic about Vails acquisition of Boston Mills is an EPIC FAILUREa failure to provide a fantastic experience, a failure to provide promised one hour lessons, and a failure to provide courteous customer service when, as a company, they disappointed and discouraged guests from doing business with them in the future.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  **** Resorts sold pass products and after all money was collected vastly charged a d reduced hours of operation and days open rendering the Pass useless to me and many others. Requesting either a deferment of pass until 22/23 season or a full refund as this seasons operation was bait and switch.

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