4 Customer Reviews
Sort By
Review from Diana B
1 star01/03/2023
We had 4 Adults tickets and 2 children tickets for Friday Matinee December 23. There was a snow storm and Clinton County went into a Level 2. The owner Joe will not honor our tickets for a future event due to we didn't give a 24 hour notice. How were we to know we would go into a Level 2. He said the weather warn us a storm was coming and we should have cancel sooner. He stole our money of $386. We are Seniors and we were going to take our young Grandchildren. He did not care about our lives or our young Grandchildren lives! He is a poor business owner and an evil person. There was another couple who was trying to get to LaComedia on Interstate 75 and they got stuck in the snow. He also stole their money of $240. He making a killing. How many more money did he steal! Please do not support this business as he will not care if anything happens to anyone else. He even took a Dead man's money. There was a family made reservations and Grandpa died. He refused to give them a refund. He is an Evil man
La Comedia Enterprises Response
01/13/2023
Our cancellation policy is that if you call at least 24-hours prior to the show you are scheduled to see, you may reschedule for another date within 30 days of the original reservation. All of our tickets are non-refundable and changes cannot be made the day of the show, or after the performance. We make these policies very clear to all of our customers when a reservation is placed so there are no misunderstandings. We also include the policies on every email confirmation. The performance on Dec. 23 that this individual purchased a reservation for went on as scheduled. Between our two performances Friday, Dec. 23, over 700 people were in attendance. Many others took advantage of our generous rescheduling policy by calling us prior to that day. Allowing our customers to reschedule is more than fair, as most entertainment venues hosting live events are not nearly as accommodating. Weather forecasters began predicting the winter storm days in advance, providing our customers with more than enough information to make the best decision for themselves regarding their reservations. While many of our customers did call us to reschedule, this particular individual did not, taking their chances that they would be able to attend. Attendance for each performance varies greatly and the amount of food prepared and staff scheduled depends solely on the number of reservations for each specific performance. This is why we require that cancellations be made at least 24-hours in advance so we can plan accordingly. We do not require reservations. Guests are welcome to arrive the day of the show and purchase tickets. When reservations are placed, the customer has purchased those tickets for that performance and those tickets are theirs to do with what they choose. We are just like other live entertainment venues that hosts live events such as concerts or sporting events. If you purchase tickets to these types of events and do not attend, you do not get refunds or any type of rain check. We provide our customers with the generous option of rescheduling before the day of the show, and this individual’s party chose not to. Hundreds of people did reschedule their reservations, and hundreds more were here in attendance that day. When our customers purchase reservations, they have agreed to our policies as they were explained to them.Review from Linda B
1 star07/07/2022
The handling by the owner, Joe, of cancelled performances was unprofessional. We went on a Thursday night with tickets and found a note on the door saying it was cancelled due to COVID. We were told to reschedule or get a refund. I rescheduled but am sorry I did! After weeks of trying to have someone hear my concerns, I was told by Joe they were not going to do ANYTHING for customers. A drink, dessert, discount on future shows - something should have been offered! They lost a loyal customer of 40 years because it shows they do not care about their customers!Review from Steve S
1 star05/25/2022
Me and my wife have been regular customers of Lacomedia for over 30 years. Last year we bought 6 tickets for ourselves and friends for December’s show but my wife got sick, and we had to cancel days before the show along with our friends. I called Lacomedia and I was informed by the lady who I talked to that I had a credit of $420 and could use these tickets and reschedule for a show in 2022. So today that's what I did, only to find that my credit is gone! She said I had to reschedule within 30 days to keep this credit. However, the lady that I talked to in 2021 concerning cancellation DID NOT MAKE IT CLEAR TO ME THAT I ONLY HAD 30 DAYS TO RESCHEDULE! She gave me the impression that I could reschedule anytime in the year! I’m asking that this decision be reversed and my $420 be reinstated, this is the only fair and honest thing to do. Right now I call it a theft.Review from Glen H
1 star02/22/2022
I received a Gift certificate as a Christmas gift and was not able to use it due to the whole Covid crap and the certificate expired. I think that it should be illegal to take money from someone and hold it then say oh well since you did not use it in a period of time we are keeping it without service. Should be paid back with interest. All I wanted was a credit for the original certificate if I have to pay a little more then so be it but not be able to steal money just like a common thief. This is wrong with any business.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.