ComplaintsforComfort Suites Hotel
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Complaint Details
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Initial Complaint
03/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 3/5/2022 me and my fiancé got a room at Comfort Suites. When we go to this hotel we usually get the exact same room. The room is always clean. This night we stayed everything was ok until we started seeing roaches in the room. We immediately called the front desk to inform. The clerk wasn't understanding and hung up on me. Me and my fiancé packed our things and headed to the lobby. I informed the clerk of what was going on. He said they had no other rooms available. Me and my fiancé left the hotel tried to go to a different establishment and no one had any rooms available leaving us to sleep in the car for the night. I called customer service the following day and they were no help. All I wanted was to get a refund which I got with an extra 1000 points but I also wanted a free night. They were no help so I called again today and all they did was give me extra points. All I was asking for was a free night and that wasn't granted.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.