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Complaint Details
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Initial Complaint
01/30/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I prepaid everything ahead of my mother's passing. When she died I contacted Drake Monuments Co. to do the death date on her grave site. I was told they do not accept prepayments. However, I showed her my paid recipt and she said prices had going up and they could not do that work for the $120.00 already paid. I told her I had already paid I would not may anything additional.
See attached
Business response
02/22/2023
We found the paperwork for ***** **** *****, I have sent this to the gentleman that does the final engraving on Aug. 23, 2021 and again on Apr. 14, 2022. I am sending it again today Feb. 22,2023. We will recognize the payment of $120.00.I hope this will take care of the problem.We only take the money and information and then sent to the company that acually does the work. I am not sure when it will be done but he only works Mid March thru mid Nov.Initial Complaint
06/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On February 24, 2022 my sister, ***** *******, and I purchased vases to be mounted on the tombstones of our parents and in-laws. The contracts signed stated the vases would be installed by Memorial Day. Two weeks prior to Memorial Day my sister called and asked about them and was told they would be on before Memorial Day. They still have not been received/mounted. I called last week and was told they would be installed but not given a time period. I sent an email on June 7th asking for a date they would be mounted by and I have not received a response to my email. I can attach a copy of the email which states the tombstones they were to be mounted on and names. Both are located in **** Cemetery. I will also attach a copy of my contract but it is very hard to read. I can get a copy of my sisters contract and send if needed. I paid for 2 vases for my parents tombstone and she purchased one vase for her mother-in-law/father-in-law’s tombstone.Customer response
07/12/2022
Hello. Yes…..I actually sent a general correspondence earlier today to update the information. The business did reach out last week by email and apologized and installed the vases the next day. Thank you for your assistance in this matter…it was greatly appreciated.
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.