ComplaintsforStump Cutters
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Complaint Details
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Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Preformed half the work and took off. Cashed the check and left. Assuring me they have all there guys here and they would finish.Initial Complaint
11/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Stump Cutters, owned by ******** ******* ****** on 10/15/2022 to cut down two trees, grind two stump, trim various trees, and apply a solution to my yard for bugs. After speaking to ******* (the team who comes out) we agreed on the price of $2,500 for all services. I told them that they could start the next day because we wouldn't be home later. We left our house and when we returned, they had already cut down two trees. We thought well they mean business and will finish this job quickly. We had to leave our house and we ended up paying them in full. They also said they'd leave an invoice on my door, they didn't. They left the stumps and didn't finish spraying our yard, telling us they would be back on Monday. After three weeks of calling, and texting I was always told, it'll be tomorrow, it'll be this, it'll be that, the job is still not done. I've called the owner of the company, left a voicemail, he has never returned my call. Each time I call, it goes to voicemail. They have a nice little scam going on by starting a job, collecting hard earned money, and never finishing. I'm now going to have to hire another company to finish what they started. This also happened to two other neighbors in my neighborhood. Buyer Beware!Initial Complaint
06/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 4, 2022 we contracted with Stump Cutters to cut down 4 trees, grind down the stumps, blow off debris from roof, & apply pesticide around perimeter of house. The only work they did was to cut down the 4 trees. They said they would come back on Monday, May 9, to finish the remainder of the work as their grinder for the stumps was broken and needed repair. Needless to say, they did not return nor were we able to contact them as they did not return our many phone calls. In addition, they took a rake and tarp out of our garage and did not return them. One of our pine trees was damaged due to a branch from the tree they were cutting down hitting the top of the pine tree and severing the top. Unfortunately, we paid the entire amount that was quoted. Therefore, we have no leverage for them to come back.Customer response
06/13/2022
Ms. ************:We have not heard from Stump Cutters.If you need further information please let us know.******** *************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.