ComplaintsforArbor Haven Tree, LLC
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Date of transaction: 05/03/2024 Amount paid: $3,000.00 Committed to perform: Take down one sweet gum tree and remove stump, trim one sweet gum tree, trim three birch trees, trim one oak tree and remove wood and brush. Dispute: Tree stump has not been removed. I have left at least 4 messages for "AJ @937-977-2228" that have gone straight to voice mail and no return calls from him. Previous to the last 4 messages he did call me back so I know the number was good. Has business tried to resolve: NO There is no order or tracking numberInitial Complaint
04/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The tree service was hired and began work on 2/9/2023. They returned 4 days later (after they were called several times) and did more work. The tree landed on the fence, crumpling a part of it. They left the tree stump partially not sawed through, and left several huge logs in the yard, when they were asked to remove them. They were asked to only leave what could be worked on by an old disabled man and his disabled daughter (that's me). They have not been reachable in terms of resolving the problem--they've blocked my dad from calling. The check was made out to ***** ********, and it was cashed before the work was completed. They cashed the check and never came back. We would like them to either finish the job that they started, or pay for the remaining logs to be hauled away by someone who is actually willing to do the job.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.