ComplaintsforTip Top Tree & Mulch
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid them up front and the check was made out to the owner ******* ****** and not the business. They did some of the work but did not finish. I was quoted and charged to top of one of my trees, the workers decided to take the whole tree down. The tree then fell onto my chain linked fence, causing damage. I was told that I would be contacted to set up when they would be back to remove the tree from fence and to finish up when the ground was not soft due to the rain. This happened on Feb 9 2023, I have left several messages asking when they would return and finish the job. On April 13, 2023, my daughter called and spoke with the owner who said he was unaware of what happened and he would be out the following Monday to see what the damage was done and to fix it. He showed up on Monday and wanted more money to finish the job. He was paid in cash, then said he would be back the following day to finish the job. We have attempted to call him, text him and the one time my daughter was able to get through (using her husbands phone) he said he was trying to get ahold of his guys. It is now April 23, 2023 and he has yet to answer and come finish the job. We have requested his insurance info to file a claim and have heard nothing. We need the tree removed and cut up so we can fix the fence that they damaged.Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I paid them a total of $3,550. up front. The checks were made out to the owner ****** ** ***** and not the business. They did some of the work but did not finish. They left holes in my yard when they dropped big limbs and the trunk. They did not trim one tree and did not take out the tree stump. I left several messages asking when they would return and finish the job. I have not heard from them. I filed a report with the Middletown Police Department and intend to file a report with the Ohio Attorney General. This all started on July 9, 2022.Business response
08/31/2022
Let her know we will be by in the morning to straighten everything out.Customer response
08/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Customer response
09/01/2022
They have not shown up this morning. I did leave them a phone message that tomorrow would be better. I asked them to return my call and let me know when to expect them. I have not heard from them.Can you find out when they will be here and at what time? Thanks for your help. I am 83 years old and it is very frustrating. I really do appreciate your help, even though I do not should like it.Business response
09/21/2022
BBB called business and took response by phone.
We did call and the time we offered she wasn't available. She told us that she would call us back with a good time and I haven't heard back. I will give her a call in the next day or so to see if we can schedule something.
Customer response
09/21/2022
Complaint: ********
I am rejecting this response because: They have never called me and I have never talked to them. The only time frame I was given was from your office that they would be out the next day. They did not show. I did leave them a message on their telephone that the next day would be better, if not OK and come out. I asked them to call me back and let me know what they were going to do. I did not hear from them. They have not talked to me, that is a lie. I would have let you know if they had. I will be willing to hear from them to let me know when they will come out and finish the job. I will let you know if, and when, they call and come out. I would like to get this settled and finished. Thank you for your help.***** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.