ComplaintsforGlasshouse Works
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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered plants which were in Stock and it took them 9 months to ship and then several plants were not available and instead of refunding me the money they issued a in shop credit. i requested a refund and still have not received a response. I want a refund please advise Glasshouse Works internet orders have to be refunded if you cant supply what is ordered . Thanks ***** last response from Glasshouse Works was 8/29/2022 with a credit slip ( in Store Credit of 43.00)Business response
10/12/2022
Hello, We have zero history of any communication from this customer in regards to wanting a refund instead of a credit slip. I have searched both inboxes in regard to the first and last name as well as the order ID # listed attached to the name in our system. The credit slip for a future purchase is standard practice and is stated on our ordering details and shipping policies page. We need the customer to contact us directly so we can straighten the issue out as we will need information about the order and what was not shipped as well as some customer information. Please email us at store@glasshouseworks.com or message us directly on our Facebook.
Refunds are typically not an issue if they're wanted in place of a credit slip- I just need some follow up information from the customer.
Thanks
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.