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          SoftLite Windows & Doors has 1 locations, listed below.

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            Business ProfileSoftLite Windows & Doors

            Windows
            BBB accredited business

            Contact Information

            10250 Philipp Parkway

            Streetsboro, OH 44241

            Get Directions
            Visit Website
            (330) 528-3400

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            Customer Reviews

            4/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/20/2002

            Years in Business: 90

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company manufacturers and installs residential vinyl widows and patio doors.

            Business Details

            Location of This Business
            10250 Philipp Parkway, Streetsboro, OH 44241
            BBB File Opened:
            9/27/2004
            Years in Business:
            90
            Business Started:
            1/1/1934
            Business Started Locally:
            1/1/1934
            Business Incorporated:
            5/13/1996
            Accredited Since:
            9/20/2002
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Soft-Lite, LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. Mark Hobbs, Senior Vice President of Sales and Marketing
            • Ms. Jamie DeFranco, Controller
            • Ms. Christina Santantonio
            Contact Information

            Principal

            • Ms. Christina Santantonio

            Customer Contact

            • Ms. Christina Santantonio
            Additional Contact Information

            Fax Numbers

            • (330) 528-3501
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We are a military family. Our house windows from SoftLite that were installed in 2016. They are under the life time warranty and every window installed on the first and second floor have mold growing on them except for 2. Since the windows are under a lifetime warranty, they need to be replaced. I had the company that installed them reach out to SoftLite and they have told me that SoftLite is not getting back to them regarding the issue. Our windows should not be growing mold on them. It is not possible to clean the area of the window where the mold is growing and therefore they need to be replaced.
            Read More
            Read 2 More Complaints

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            William R

            11/14/2024

            BILL in ********:We purchased Softlite windows for the entire house in 1986 through **************** of ****. It has been over 40 years and my wife and I have been EXTREMELY SATISFIED. We have had some small issues with a couple windows in the last few years, however Softlite has honored the lifetime warranty WITHOUT QUESTION, and their support has been exceptional. Recently we had a small issue with a non-glass window part and Softlite continues to honor the warranty. This is 40 years after purchase.I highly recommend Softlite.

            SoftLite Windows & Doors Response

            11/15/2024

            Thank you very much for your kind words, ****. We appreciate your business and your feedback. We take great pride in our work and services provided to our customers. Please feel free to reach out if you have any questions in the future.
            Read 7 More Customer Reviews

            Local BBB

            BBB of Akron

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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