ComplaintsforCar Stereo One

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On june 18th tuesday, I paid to have all but the sun roof of my car professionally tinted. I was told that in two weeks, if there's still bubbles in the tint, to give them a call. Today, two and half weeks in, they refused to fix the bubbles in the rear window.I brought my car in to talk to them about the bubbles still in the rear window and the front windshield. The owner said he would honor the warranty for the front windshield, but wouldn't honor the back.He said the rear deck is deteriorating, and said that makes it impossible to do the rear window up to the standards expected. He also said that I had to have known it was deteriorating, and said therefor I "should have had the common sense" to know that the back deck would interfere with putting tint on the window. This seems to be admitting that he didn't tell me, because supposedly I should have already known that this would interfere. I have an audio recording of this.Before, during, and after installation they never mentioned the back deck, window, or anything about the back having potential problems. Nor did they ever mention the deterioration. Except now.other details:-on the receipt there's mention of (do not roll down windows for 5 days), and verbally the salesman told me to never let ammonia touch the tint.-before tinting, someone told me that the crack on my front windshield(is on the on the bottom of the windshield) could get worse or totally destroy my window if they try anything with it. I told them that crack hasn't changed in the last 5 years and that i'll take that chance. After installation of tint there seems to be no change in the crack. there's some bubbles around the crack but I already knew that would happen. He mentioned that fixing the bubbles near the top as part of the warranty might again, possibly break the windshield. Since I think pulling the tint off will be more dangerous to the window than putting it on, that maybe I'll replace the windshield first to heed that warning.

  Customer response

  07/09/2024

  CarStereoOne has a lifetime warranty advertised, i dunno the details - but the owners own "I remember this car when it came through, there's no way you didn't know about the deterioration, and therefore you should have had the common sense that the deck deteriorating would interfere with the window" is admission that he didn't tell me about it, and that he already knew - before putting the tint on - that the warranty would be void. as a buisness owner of 2 years, he should have had the common sense to know that you Inform a customer he already decided the warranty would be void before he even did the work.

  

  Business response

  07/30/2024

  We apologize you feel this way. Unfortunately your vehicle has very obvious deterioration of the vehicle that was their prior to the vehicle being tinted, which we didnt let you know because you can obviously see that if you touch the back deck tons of contamination will be thrown in the air. So that is why there is some contamination in the window tint and if we remove the tint there will be more contamination in the film because every time the back deck is touch it deteriorates more. As far as the windshield, I let you know we can remove and retint for you but just cant be reliable if the windshield was to crack, which you said you dont want to take that chance.  Sorry for any inconvenience 

  Customer response

  07/31/2024

   
  Complaint: 21950915
  I am rejecting this response because:
  
  Noting that CarStereo's response admits to knowing the warranty is void before they decided to do the work, and they admitted to not telling me it was.

  They keep trying to play like i have the experience of a window tinter and that i should therefor know what is and isn't going to work. I did not have that knowledge, still don't, and they actually didn't tell me before, during, or after the server. Only when i went to make good on the warranty did i hear about how something that isn't a window, effects window tint.
  
  I can promise this, with the help of his own admissions: he will soon learn that a business owner should have had the "common sense" to tell a customer before service and payment, that you don't decide a warranty is void before doing that work, and then proceed to do the work without informing the customer.

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