ComplaintsforCellaxs Phone Repair
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Complaint Details
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Initial Complaint
01/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Cracked iPhone screen , took it to a third party repair shop on 11/28/2022. Screen started acting up within 2 weeks . Took iPhone to an Apple Store , told me it was the screen. Took phone back to cellaxs under the 30 day warranty. They told me basically it was because I have an outdated phone and not the screen . Even though this started after I supposedly got it fixed and the Apple professionals told me this happens all the time with 3rd party suppliers. Asked cellaxs if they can replace it while under warrenty and they told me no,would not honor it . They also tried to lower the price if I paid in cash instead of paying with a credit card.price was $128.40 . Felt like the Apple Store know what they talkin about , the issue never happen before i took it to the repair shop even after I cracked the screen . The phone has since continued to act up , touch screen not always workin properly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.