ComplaintsforMini Motions Dance Center

• Initial Complaint

  06/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My daughter has been attending dance classes since January we are not allowed to stay in class with them only the last week of the month in April while my daughter who is 4 asked the teacher if she could use the restroom and the teacher said to her when the song is over my daughter had an accident and she refuses to go back to class she keeps saying she’s scared to go back the teacher did apologize to me. I messaged the school owner to see if I could get a refund of the recital tickets we purchased since my daughter won’t be participating in the recital she won’t answer my messages I feel the school should do something about it since the reason she won’t go back it’s because something that happened with the teacher my daughter loved going to class because the incident happened We lost the money for the month of May and June since we had to pay ahead of time and the money for the recital costume all I’m asking them is for a refund of the tickets so I can give the money back to the family members.

  Business response

  06/19/2024

  The customer reached out to me, the owner, regarding the situation on May 20th.  This was the first I was made aware of any incident that happened in class. The child had an accident in class a few weeks prior to that, sometime around the end of April is what I was told, but neither the customer nor the teacher said anything to me about it.  Once the parent said something to me, I immediately had a discussion with my employee to get any information from her. 
  On May 17th we had our ticket sales event for our annual recital. Parents sign up for an appointment to come in and purchase tickets. On the sign up link is all of the information, including stating that there are NO REFUNDS. When you are at your appointment purchasing the tickets, there are also signs stating that there are NO REFUNDS. 
  This customer chose to purchase the tickets, after the incident had happened and she had returned to classes 2-3 times since. This was not the only opportunity to purchase tickets, we had another sale on May 31st that she could have waited to see if her daughter was still wanting to continue. 

  When the customer contacted me, I gave my advised based off of my experience. I also reminded her that she could still come to recital and enjoy the show and support her former classmates. 

  There are not rules about reselling tickets, she could have offered them for sale to other customers, but instead just wanted a refund. I reminded her that there were no refunds. 

  Attached are images showing the no refund policy. As much as I empathized with her situation, I chose to stick to my posted policy because I know there could have been other people who ended up with tickets they were no longer needed as a business, I cannot afford to give refunds to everyone. 

  Timeline: 
  End of April - child has accident in class
  May 4th - signed up for a ticket appointment
  May 17th - purchased tickets
  May 20th - reached out saying child doesn't want to dance
  May 21st - I gave my professional advice on how to move forward and help child through this
  May 24th - asked for refund
  May 28th - I said no refunds
  

  Customer response

  06/19/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  My daughter did not attend 2or 3 classes she is not stating the truth she also told me she would do her best to get me a refund it’s not my fault her staff doesn’t communicate with her I don’t appreciate the way she handled the situation it’s not so much about the money.if I knew my daughter didn’t want to participate I would’ve never spent money on those tickets 
  Sincerely,
  
  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩