ComplaintsforHarbor Light Oral & Maxillofacial Surgeons

• Initial Complaint

  11/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My daughter had her wisdom teeth out 1/4/2023 at Harbor Light in Bowling Green, Ohio. We have two dental insurances and between the two, we were told our balance would be $0, the day of her surgery. We provided the primary dental, Delta Dental through BGSU and the secondary Aetna through my husband (her father) through Rosenboom. Then the invoices started coming for over $1200. I have called a dozen or more times, I am told they will look into it and call me back. They have only called me back once, in August and told me they are rebilling and to ignore the invoices. I logged into both insurance companies and see that Delta Dental was billed $1910 total for the procedure and paid $1413.60. Aetna was billed $2600??? and paid nothing because it hasn't been billed correctly. Then, my daughter got an abscess from the tooth extraction and had to have MEDICAL oral surgery to drain the infection March 20. Harbor Light didn't bill medical, just billed Delta Dental who denied the claim. I have told them over and over to bill our medical coverage, Medical Mutual. They finally billed Medical Mutual Oct 23 but they coded it wrong so Medical Mutual won't pay. I don't understand the constant billing issues. We have insurance that should cover BOTH procedures 100% except for the $50 dental deductible. Either this needs to be billed correctly to all of the correct insurance companies or they need to write it off and move on. We are tired of spending time trying to resolve this when they are making mistakes over and over and over. And why did they bill the same procedure at different amounts?

  Business response

  11/27/2023

  Hello,  I apologize for the confusion with your daughter's billing.  We did initially have an error when we billed the insurance.  Unfortunately, insurance billing errors are not quickly resolved when multiple insurances are involved.  We are still working with the insurance companies to collect the proper amounts.  If there happens to be a balance due after the insurance pays correctly, we will write it off as a courtesy to you for your inconvenience.  You should not receive any more bills.  If you have any other questions, please reach out to me directly at ************.   I am the office manager. 

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