ComplaintsforScheer, Green and Burke, Co. L.P.A.

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Initial Complaint
08/12/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We received a medical bill that was taken care of by our health insurance with the doctor (who submitted the bill to the wrong insurance company at first...) . When I called about this bill, it was within a month back in February 2023. I again contacted my insurance company in April 2023, and again in June 2023. The DOCTOR resubmitted the bill to the insurance company. Once our insurance received the bill (Nov 2023) the insurance company paid the bill per their contract with them. I did not receive another bill from the doctor. August 6, 2024, I received a letter from Scheer, Green & Burke. NO ONE answers their phones! I have called 3x and my insurance company (with me on the phone) has called 3x in the last four days to try to talk to someone. BTW: I called the 800 number which tries to sell all kinds of medical equipment... is this a legit place of business? I would have liked to talk to someone to try to work through the issue of the bill as this bill/claim was paid by my insurance carrier. My insurance company would also like to discuss the bill being removed from collections as the claim was processed by them. Please note:When I click continue I do not see that my documentation is uploaded, so I have tried 4x to upload. I will try again. Thank you.
Business response
08/12/2024
This Claim is no longer in this office. I am not certain what this consumer means by "in collections".
We did not add anything to a credit bureau report from this office.
Customer response
08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, just as they sent me a formal letter stating that they were "trying to collect a debt", I would like a formal letter stating that the claim has been removed from
their business.

Sincerely,

****** ****** **.
Initial Complaint
06/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received a notice back in March 2024 for past due amount. Still have no idea what it was for. On the day we received the notice, my husband called and paid the amount stated in full. We have the approval code provided by the law office and funds were taken from our credit card. This was on March 4, 2024. Now we are receiving the same notice in the mail as if this was not paid in full. See attached showing approval code given to us at the time of payment in full. Unacceptable business practice.
Business response
06/04/2024
The court costs are not paid. The underlying debt is paid. The 130 is owed to court costs.
Customer response
06/13/2024

Complaint: ********

I am rejecting this response because: That information is incorrect. The court costs of $130 was paid in full over the phone with ****** on 6/2/24. We have information including the approval code to back it up. The court needs to be updated immediately that the outstanding cost was due to the lack of correct information provided when the original payment was made on 3/4/24 - 3 months ago. This needs added to the official record with the court. We were not informed of any additional costs AT ALL or they would have been paid at that time. No call or voicemail was left on my cell phone contrary to ******’s stating there was.

Sincerely,

******* *****
Initial Complaint
05/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This account was paid in full, upon paying off this account they were suppose to provide me with a receipt and documentation stating that this matter has been paid in full, Not only did I not get a receipt emailed to me after they were extremely rude, they failed to notify the court that the debt was paid in full. I feel like they have immoral and unscrupulous business practices along with Beaumont Hospital. Just send me the proper documentation so you cant come back next year stating that this debt isn't paid!
Business response
05/02/2024
This complaint is meritless. We are happy to resend the consumer the email. Kindly provide this to me and it will be sent today. Additionally, the court was notified of the payment the day it was made.
Initial Complaint
09/28/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was garnished for a hospital bill from Beaumont Hospital in Taylor,Mi which was supposed to been handled by my auto insurance however it wasn’t so, I was responsible. I began getting garnished by Hal D Burke July 2022 or August 2022 I can’t remember the actual month because I was on maternity leave. However Hal D Burke attorney office began garnishing myself every week and the garnishment was completed in October 2022. I received letters from the Michigan Department of treasury letting me know that my taxes was being withheld because of a medical garnishment. I contacted all parties about this matter and Hal D Burke refused to give me accurate information about my refund and hung up on me. They received a check from the Michigan Department of treasury on September 19th 2023 in the amount of 3308.59 and was cashed from the office on September 25th 2023. I contacted them after I received that information on how will I get reimbursed the representative ***** began being rude stating it’s nothing else to be done and hung up on me on September 28th 2023 around noon to 12:15 est. So, I don’t know what else to do or go about getting my money but to contact the BBB because this is wrong and unfair. I’ve paid over 6,500 for a 3300 balance that was taken care of in October 2022. I just want my money.
Business response
10/20/2023
This invoice is still due. The debtor may contact our office.
Initial Complaint
07/25/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My wife ****** ****** received a collections letter from Scheer, Green, & Burke Co. L.P.A.. since I am here husband, I pay the bills. I contacted the above to inform them that Toledo Radiological never sends us a bill, they just send it up the above for collections and I wanted to know why. They said they couldn’t talk to me and had to get authorization from my wife and they hung up on me. My wife and I called back on a conference call to the same person and they just hung up on us and now will not take our call. So unprofessional. I will be filing a complaint against Toledo Radiological Associates also. It says right in Scheer, Green, & Burke’s letter that we can call them if we have a dispute. We did and now they won’t even take our call???? What kind if business is this??
Business response
07/25/2023
Fair Debt Collection Requires me to only talk to the alleged consumer.
Initial Complaint
05/16/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recieved a letter stating they have obtained a medical debt in my name. Whenever I get these, I always pay the orginal debtor. So I called up my medical offices. No unpaid bills or anything sent to collections. I called insurance. Nothing unpaid. I called hospitals, nothing unpaid. I called the law offices who said they were collecting on a debt from 2016. So I recalled all of the offices to have them search in their history. Still nothing. So I wrote to them, as instructed on the notice, disputing the validity of the debt and to stop collecting. They then sent me a copy of a bill that shows a zero balance, but wrote in pen on the cover letter that I owe them. How does that make sense???? On top of that, these charges on this bill are from 2022? I have nothing in collections, and I will get my lawyer involved if they persist with these fraudulent claims.
Business response
05/30/2023
The Consumer still owes the debt. If the consumer desires to, contact our office.
This is an attempt to collect a debt and any information obtained will be used for that purpose.
Customer response
05/30/2023

Complaint: ********

I am rejecting this response because: According to your documentation sent to me the debt owed is zero dollars. No actual proof of a debt owed has been proven. Just written in ink. The response isn't sufficient to waste my time trying to call your office.

Sincerely,

******* ****
Business response
05/31/2023
This debt is still due
Customer response
05/31/2023

Complaint: ********

I am rejecting this response because: No proof of debt. There was no verification. Therefor this debt is Not valid. I fully dispute. Have done so in writing. I will not pay a debt I have no proof of.

Sincerely,

******* ****
Initial Complaint
12/28/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
April 2022 This company Garnished my wages for a medical bill. I have no problem because I owed on the bill. The bill was already being paid. The company agreed. $1200 is still owed back to me and no bills were paid by this firm. It took 5 months to get this company to finally realize they cashed the checks. Multiple conversations with people at this company and the response I always got was we didn't cash the checks. Finally I was able to get with my payroll company and show them proof that they cashed them. Still waiting on the check they said they would send directly to me on December 3r 2022 This company is terrible and I will most likely file against them to pay for company s HR Managers and my time put in to this.
Business response
01/12/2023
This refund was mailed and sent 12/28/22
Initial Complaint
06/16/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a statement from Scheer, Green & Burke .Co for a camera violation for 115.00. The phone number listed on the statement is a recording, asking me to press option # 2. I was never given the opportunity to press any number. I went on line to see if I could find any other phone number, and I did find one. This number does gives you options, but no matter what choice I pick, it gets me no where or hangs up on me. I also found an e mail. Someone emailed me, said I could pay by phone, or online. He gave me an extension to try, no one answered this either. I really didnt want to give my c.c. info with out speaking to a live person, but I had no other choice. I paid on line, it didnt ask for the account number listed on the statement, or the reference number listed on the statement. I wasnt given a receipt or anything. I responded to the email, and asked for a call back because I was given no proof that I paid, but no one called or emailed me. I am not even sure this company is legit.
Business response
07/08/2022
[[BBB TRANSCRIPTION VIA TELEPHONE CALL W/THE BUSINESS 7/8/2022]]
BBB spoke with the accredited business. She confirmed consumer paid debt online and payment was applied to the account on 6/16/2022. She stated they are a small office with high volume calls. There was no notes listed as a phone call received, only an email. The business verified consumer's email address with what was given with the BBB complaint and sent a copy of the payment via email while speaking with the BBB.
Business response
07/13/2022
THIS IS STILL DUE
KINDLY CONTACT US ***********
Initial Complaint
05/19/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Over a year ago my wife was mislead into believing a judgement had been filed against us in favor of Scheer, Green and Burke. She agreed under duress to a repayment with an amount on the lower end of $2000. Some documentation provided confirmed similar numbers and the repayment document signed was a certain amount monthly BUT SPECIFICALLY SAID no end date. I had got involved many months ago, following the agreement in ending the stop payment as I had a huge issue with a repayment schedule with mention of no end date on automatic payments. We called, no return call. We e-mailed. No response. We e-mailed through their website, no response. We used ***** but shipment on tracking # shows refused, now pending. Now, many months later after many payments to show we've reached over $2,000 in payments, Scheer now claims there is an additional $900 owed. When asked what, they mentioned misc. court fees and that can't be provided on paper. I'm sorry, you can't prove a debt? If court fees that only means Scheer paid the courts 'something' so therefore a paper trailer. I NEED proof of all debt, remaining alleged debt remaining, or I'll have to assume my wife was defrauded into setting up our joint account to pay this alleged marital debt. Attached is a payment history showing $2,170.70 collected. It is suspicious to see a @aol.com e-mail address for a self-described "professional" debt collection firm. I need validity to the claim of an additional amount now owed or I'm having the card stopped. At this point, court time, let's go. At least in that process there can be communication between parties.
Business response
07/13/2022
WE WANT TO ASSIST
CONTACT US AT ************
Initial Complaint
01/07/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
1/6/22: called the collection law firm asking why a paper they drew up and asked my husband to sign read as the judge had ruled In their favor but there was no judge signature. They younge lady try telling me he had to sign it send it back they sign it then send it off to the judge to be signed. I told her that is false information sending a letting stating the judgment was already awarded on their behalf and the judge hadn't even heard the case or gave a judgment. She said that how they always do it and I said i won't allow my husband to sign thus due to the face of the document can be altered once sent back with a signature a d we not know.. she then said we wouldn't do that and I said I don't feel comfortable with that.After failing to answer the younge lady sent me to ****** and she told me she wasn't allowed to talk to u less I got my husband's consent; at which I did. When he told the lady he give consent she raises her voice and proceeds to ask why he is going back on the payment agreement discussed on the phone the week prior. At the time I took the phone and said he gave his consent and you can speak with me on this matter because he doesn't understand any of this. I also said the agreement was for dropping the total balance to 1500 and we'd be able to do the payments then due to alot of medical issues and heart surgeries my husband had. ****** then hung up on me so I called back to find out what's wrong and she answered saying I refuse talk to you that she would only talk to my husband and I said no because he doesn't understand any of this and I do. And she hung up and no one at the collection firm will speak with us or anything to get something figured out.
Business response
01/10/2022
Contact Name and Title: *** *****.
Contact Phone: **********.
Contact Email: *******************
We are happy to talk to the husband to follow HIPPA. If he sends something in writing allowing anybody else to talk on his case, we will follow his instruction.
Customer response
01/13/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The debt is consider a martial debt there for it doesn't require his consent to speak about the debt. Secondly; I wasn't not asking for any medical information but questions on how the paperwork they drew up was. Thirdly; the debt was also for my for our daughter so as her mother I am entitled to act on her behalf and receive information pertaining to her anything with her. Also when we dealt with them about five years ago for the same thing they had no issues back then answering my questions and me making the payment on my husband behalf via calling in without him having to give consent.
Business response
01/14/2022
I am happy to talk to you about your husband's case once he emails me authorization

Customer response
01/17/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
My husband has given verbal consent three time over the phone because that all cherly and two other women said they needed; and all the call recording including the ones I have with verify that. Even after cherly was given his consent she persisted to horrible talk to my husband and refused to talk with me after we did as she ask. The issue at hand is you costumer service and the way your representatives treat the people you guy try and sue for money. Making it so people rather not pay and fight back. It should not be fight to get information. Please go and listen to the recorded calls because they are all recorded per cherly response and see how some people get treated. Cherly should take a communication on how to speak with people properly. The recorded calls will confirm everything I'm saying. This is more then just a information access thing.. And per law I don't not need my husband consent to attain information on MARITAL DEBT. Because if that you case then you'd need our 8 years old consent too due to her bill being part of the suit. But as a mother I have all rights to act on her behave. You answer is very flawed. Please come back with a more acceptable response. Not once have you said sorry for such behavior displayed by your employees. Please review all recording between us and your employee to see how crap business is being ran on your behalf.

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