Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/18/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I signed a contract with this company on April 19, 2024. As of today they have not taken my tree down, now have they scheduled me to take it down. I have had 5 scheduled days since signing my contract. Two were rescheduled because of weather. One was rescheduled because the business had a family emergency. The other two dates have been a no call no show by the business. I have a trail of emails, texts, and voice calls that I can submit to confirm this. The only communication I get as of now is nothing. If I reach out I get the excuse they are trying to get me scheduled but they are booked 2 months out. I would think as a good business practice you would take care of your "no call no shows" first. I am a single 60 year old female who lives alone. I have rearranged my work schedule numerous times - only to have them cancel or not show up. I have a copy of my signed contract to perform the work.
Business response
07/11/2024
She waited so long to contact us back to let us know she wants to move forward. The price has changed since we were not contacted within the time frame. We don't have access to the tree.Customer response
07/11/2024
Complaint: ********
I am rejecting this response because: this is an outright lie. I have emails and text messages for 5 different days they scheduled to be at my house. They never showed or called. 1 time was for windy conditions and 1 time was for a ***'s family emergency. I always corresponded with the utmost flexibility, respect and patience with them. My last communication was text messages on June 12th. Just a couple days before I filed this complaint. She stated she was trying to get me scheduled again on Monday June 17th. I stated "see you on Monday???" Then she told me how busy she is. Then I get to read on the numerous posts on their Facebook page how they are currently scheduling for the current weeks. I made a comment and asked when they were going to schedule me. It was deleted by them.At this point, I do not do business with liars. And I certainly will not give my money to this business. Its too bad. All I kept asking her is: Just communicate with me.
AND THEY DO HAVE ACCESS TO MY BACKYARD. I MADE SURE TO MOVE THINGS AROUND SO THEY COULD DRIVE THEIR TRUCK RIGHT UP TO THE TREE. MR. ***** *** TOLD ME HE WOULD BE AT MY HOUSE ON FRIDAY JUNE 7TH TO LOOK TO MAKE SURE EVERYTHING WAS GOOD FOR MY APPT ON SATURDAY JUNE 8TH- BUT HE NEVER SHOWED UP OR CALLED ME.
Sincerely,
********* ********Initial Complaint
08/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This business came and did a estimate on a tree I needed cut down. They bid it the lowest out of all the contractors. So we scheduled a date and they decided to not show up not once, not twice, but three times I tried to schedule with them. Then when they finally came out they wanted more than double the original estimate. They claimed that they did not see how much tree and obstacles there was the first time they gave me an estimate. Although nothing changed about the tree nor did it grow any bigger. Very dishonest through the whole process.Business response
08/29/2022
We called and rescheduled a time to go out and assess the tree, the tree was missing half of the base and was old so we had to rent the equipment to take down the tree and neither time was he there that we went out so we could explain why the estimate was changing also the tree is between 2 sets of power lines which made it incredibly dangerous, he was upset because of the price!Customer response
08/30/2022
Complaint: ********
I am rejecting this response because: Nothing changed about the tree when they gave me the original bid. The power lines were there when the original bid was assessed as well as the base of the tree. When I asked if power lines were a issue the owner showed me a tattoo of a line man on his chest and said the power lines were no issue. The first date we had scheduled was a two weeks out from original estimate and they did not show. Then we scheduled for August 17th and again they did not show again. Nor called before hand and told me they were unable to make it. Then we scheduled for the 29th at 9 am and they didn’t show up until 2pm. I am upset because the dishonesty of the owners of this company.
Sincerely,
******* *******Business response
08/31/2022
First of all we give 10 days from the original bid and the 10 days was over before he contacted us back, when he did contact us we went out and reassessed the tree and noticed there was more damage then we originally seen and the owner was not happy with the quote so he told us he had another company that was willing to do it at a cheaper price!Customer response
08/31/2022
Complaint: ********
I am rejecting this response because: I messaged them the day after the bid saying that I would move forward with you guys. Attached to this message will be the bid sheet and the messages with dates proving that I messaged them the day after. These people are dishonest and need to be held accountable and did not even show up until 2 months after they put in bid as I waited patiently. Just for them to double their bid. I have never had to deal with anything like this from a company that is accredited by the BBB.
Sincerely,
******* *******Business response
09/01/2022
The bid was signed saying he received the bid but was never signed off to do the work, I would rather him go with the other company he said he had to do the work because there’s more damage then we assessed and we will lose money on the job! Thank youCustomer response
09/07/2022
Complaint: ********
I am rejecting this response because: I have been waiting for 2 in a half months on these guys and told other contractors that I these guys were going to do it.
Sincerely,
******* *******
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.