ComplaintsforSteinel Ammunition Co.
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Complaint Details
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Initial Complaint
12/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed order for ammunition on 12/20/2020. As I recall I was told item was on backorder and could take up to 4 months to complete. It is approaching 1 year. I just want the items I ordered.Business response
12/15/2021
Unfortunatelty the market supply of Jacketed Hollow Points (particularly in .458" and .500") is significantly deficient relative to the demand. On any given month we receive anywhere between 0 and 20k of these projectiles. We have updated our lead times and on all applicable products, have changed select products' stock status from "On Backorder" to "Out of Stock", and have added numerous warnings throughout the site to indicate the difficulty in estimating ship dates and ETAs. Each product contains four distinct raw materials, all of which have experienced at least one significant shortage over the last 21 months (as of 12/15/21). ETAs are exceedingly difficult to forecast given these supply chain shortages.
We are offering substitutes of different 45/70 loads, as well as different calibers entirely in order to accomodate flexible customers. We are also offering to cancel and fully refund customers that have waited beyond estimated lead times and that are not interested in altering their original order.
Customer response
12/16/2021
I am rejecting this response because:This is basically a form letter excuse. The company has not reached out to me with any alternatives or options. I dont care what projectile I get as long as it is the same load. Company still has ammo I ordered on their site as backordered 8 month delivery estimate. This directly contradicts their response to me.
Customer response
12/17/2021
Order ***** should be e filled and delivered promptly as the same ammo is still being sold on backorder on their site with a lead time of 8 nonths. It is not fair to accept a refund as they have held my funds for almost a year at this time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.