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Complaint Details
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Initial Complaint
09/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
14 Arbor Vitaes were planted and 1 Hemlock tree May 12, 2022. The Hemlock tree died and was removed by AMS by fall of 2022. 2 Ardor Vitae died and 4 more are in bad condition. AMS agreed to replace the tress, but has not. Initially the Hemlock was not replaced because AMS there was a disease in Hemlock trees and they would replace it in Spring of 2024. We agreed that we would see if the Arbor Vitae would recover in 2023 and replace the bad trees in spring of 2024. AMS said trees would be replaced in spring of 2024. Then said they would replace trees in early July. Trees have still not been replaced and AMS has not responded to any of my messages. The last response was that the trees were on their schedule for early July.Customer response
10/03/2024
As of 10/3/25 I have not received any response from AMS Landscaping.
Business response
10/08/2024
[[BBB transcription via email]]
We do have ***** on our schedule, with issues in the past with the trees, they did not water properly. So unfortunately they did die off.
We did have ***** on our schedule in July, but with the high temps we decided to push the project until the temps have cooled down. The first week out of the 80’s was last week, but we did receive a lot of rain. I did respond to an email today regarding scheduling, which states we are hoping to be in late this week or early the following week.
Our apprehension towards replacing them is the fact that they were not watered properly. With ***** being pushy, showing up on a neighbors property while we were conducting business on that property to complain of the dead trees, he was reassured that they’re still on the schedule.
We are willing to replace the trees and have stated that, but because of the lack of watering we have postponed the project until the temps have dropped. I hope this clears up any information, if there’s anything else you need from us please let us know!
Thank you,
AMS Landscaping, LLC
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.