ComplaintsforColumbus Supply

• Initial Complaint

  03/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  First, they screwed up the pricing on their website on an item. I thought I had found a good deal on a float coat just to receive an email the next day saying they were unable to honor the price. I agree to pay the difference. So then I wait for the item to arrive just to receive it - and realize they shipped the wrong size. At this point, I'm not confident of their capabilities as a business, so I ask for a refund on the returned item. I ship the item back and received an email confirming they received it and asked if I wanted store credit. I indicated I did not and wanted a refund as discussed. They are now refusing to issue it! They've acknowledged they owe me the money $222.22 and they acknowledge they received the item - but are now somehow convinced (and refuse to listen to anything to the contrary) that I filed a dispute on my credit card. I have submitted screenshots indicating no open claims or disputes on my account, but Lynn is refusing to budge and issue the refund until I "cancel the dispute" which does not exist.

  

  Business response

  03/09/2022

  The float coat on our website was inadvertently priced incorrectly. The customer ordered it and when we recognized the error, we contacted the customer. After speaking with them, we decided to sell the coat at our cost and pay the freight to them. We sent the size we believed was ordered, but apparently, the wrong size was pulled from inventory. We paid the freight back to us.
  
  Coincidently, another float coat was sold to another customer the same day and they, too, returned it as the coat they ordered did not fit. That customer filed a claim with their credit card company.
  
  We don’t get many returns, and two on the same day for the same item was confusing. We admittedly made an error and thought the credit card was credited for the first customer, but it was actually the second customer that filed the credit card claim. Even more confusing for the first customer was they insisted on a credit immediately, but I was unable to do so as I was out of the country for 2 weeks, and the customer was getting even more upset because I could not respond on their timetable.
  
  When I got back, I checked all the notes, realized the mistake that was made, and personally called to explain and apologize for the confusion. 
  
  Bottom line, the customer has been refunded in full when I returned from vacation on March 7.
  
  Thank you 
  
  **** *******
  Columbus Supply
  *****  ********
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