ComplaintsforAll Around Auctions
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Complaint Details
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Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 22 August 2022 I bid on what I believed to be a working kenmore microwave. It stated in their listing NEW (wich aparently by their standards can be used). When it arrived the box was a bit beat up and unit was dirty. After cleaning it up when I plugged it in there was no power. I contacted ALL AROUND AUCTIONS asking what to do if item is non working? They stated its sold as is. Upon inspection if the box there were 2 labels in box. 1 stating that it was a non resaleable item and the 2nd one stating it was a defective item. No where in the ad or pictures did it say/show that. I feel this is a very deceptive practice and should not be allowed. Total price by best estimate is 145.00 . 22.00 + 3.96 + 20.00 + 98.49 Bid + service fee + boxing fee + shipping. This is best estimate becuse FEDEX when called to find the price on shipping for that box fedex employee told me a price higher then the total shipping for two items that were shipped under the invoice. Also the FEDEX shipping calculator gave me a much higher price. Im trying to be fair and ethical unlike the company All Around Auctions. FTC report number *********.Business response
10/12/2022
[BBB transcription via phone call]
The business has been in communication with the consumer. The consumer was provided with the business terms and conditions before buying any items. The business is unable to confirm the item did not work. Everything is listed as best as possible with the knowledge the business has on the items. The business encourages consumers to inspect the items and the consumer failed to do so. Everything is sold as is per the term and conditions provided to the consumers.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.