ComplaintsforBeau Townsend Nissan, Inc.

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date: July 13th, 2024 Amount paid: $15,600 The business had a listing for a 2004 Mustang GT priced at $16,000. I encountered very unprofessional salesman that kept asking me if I was a drug dealer as soon as I paid cash as well as other unprofessional remarks They wouldn't let me drive the car for more than 5 minutes before having me return to the dealership. So I couldn't truthfully tell if the car had any major issues. The listing did say it was in excellent condition and "very hard to find any imperfections around this car." Soon after buying the car on the way home (7 hour drive from Ohio to Missouri) I noticed there was an issue with the transmission, steering kept pulling me to the other side almost putting me in the side of the road. I got it inspected only to see the left valve cover is leaking oil, there's an issue with the shifter, clutch is going bad and the power steering hoses are leaking. The dealership also put the wrong name on the title as well as my address. I haven't been able to drive the car legally or safely as of yet after bringing it back home. I really want to pursue a refund in the vehicle, I feel like I was completely taken advantage of during this transaction and I feel as there was a lot of wrong doing. I'm not entirely sure of my options but the dealer refuses to help in any way other than fixing the title. Forgive me if this is a waste of my time and or whoever is reading this. I just truthfully don't know what to do, I just want justice for this purchase.

  Business response

  09/04/2024

  I reached out to Jordan about the issues he was having with the Mustang he purchased.  He did admit that he has not spoken to anyone here about the issues with the vehicle. I agreed to help him the best way that we could within reason. The end result of the conversation was that he was going to email me how he wanted the vehicle titled and a breakdown of everything that was wrong with the car. He did admit that we reached out  about the title situation but he didn't want to drive to Fed Ex to pick it up and sign it, I then suggested that we could E-Sign the docs if available. He did say that the car drove perfect when he picked it up and was fine the whole drive home.  I am waiting for the email respond from the customer, I have reached out since our last conversation and still haven't heard from him. He said he would take down the Google review and also take down the BBB complaint. Thanked us for being willing to help and would send me the info we discussed.

  Customer response

  09/05/2024

  
  Complaint: ********
  
  I aim to ensure that the details presented are as accurate as possible, given that many of the statements above do not reflect the true nature of the situation. I never claimed that I did not communicate with BT Nissan; in fact, I have spoken twice with Neil from the dealership regarding my concerns. On both occasions, Neil informed me that he had escalated the matter to management, but his only recourse was to assist with the title issue. I have also reached out concerning the title. While BT Nissan offered to assist with the title via FedEx, my problem is not a matter of reluctance to visit FedEx. Instead, the issue is that there is no FedEx location nearby, and I lack a vehicle to drive to said FedEx location. I do however have a USPS office near me that we can utilize to fix the title.
  I never asserted that the car was in perfect condition when I purchased it. During the test drive, I noted a poor alignment and documented the leaking power steering hoses. Furthermore, I did not claim that the car drove flawlessly on the way home; in reality, it exhibited a bad tie rod and sway bar link, causing significant pulling to one side and resulting in an imperfect driving experience. I am still awaiting a response to the email I sent to jjohnson@btnissan.com following my phone call with BT Nissan. Both John Paul and the BT Nissan operator confirmed that this is the correct email address, and I have yet to receive any prior communication.
  I remain willing to withdraw my BBB complaint and Google review, provided that my issues are addressed. I'd like a follow up confirmation email and a shipping label via USPS to proceed with having the car thoroughly inspected by a reputable mechanic and to resolve the title issue. At this juncture, I am dissatisfied with the efforts made and the responses received from the business, as they do not accurately reflect the situation.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 2023 Nissan maxima from Beau Townsend Nissan vandalia. and have had some electrical problems with the navigation system, it doesn’t work correctly. It lags and touch screen won’t work and knobs or buttons won’t work. I first had this problem march, shortly after buying the car! They told me it needed an update this time, the second time & 3rd time! About the 4/5 time the replace the head & the install was missing pieces & had to leave car to be fixed. The problem persists and they told me another update was needed after putting a brand new head in the car, 6 or 7 trips to the dealer. It’s back yet again and still no solution. Dropped the car off October 23rd and haven’t heard from Nissan with any updates so I call Thomas Mullins to inquire about my car as I’m in need of it this weekend & he tells me they haven’t even done anything else to it! He told me I could come get it, but nothing is fixed & I will not be able to use the navigation system. Meanwhile when I go get the car I have to Uber & now am left without my car I feel more than I’ve been able to drive it! It still has low miles on it & basically sits @ Beau Townsend Nissan for repairs! I have lots of videos I did forward/send to Tomas Mullins of the lagging issues & touchscreen not working or any buttons responsive to the screen. They won’t load for the purpose of adding to complaint. The pics are of the brand new head unit installed and left open like this on the sides with electrical wires & components exposed

  Business response

  11/24/2023

  Beau Townsend Nissan is required to follow the repair procedures recommended by the manufacture and unfortunately, that sometimes requires multiple updates and repairs to vehicles. Beau Townsend Nissan has made every effort to repair Mr. Holland's vehicle in a timely manner. During the repair process Beau Townsend Nissan was in contact with Nissan technical support which can also take some additional time for responses which can cause delays in the repair process. We will continue to work with Mr. Holland through the repair process until the vehicle is working to his satisfaction. 

  Customer response

  11/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

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