ComplaintsforTimber Creek Structures
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Complaint Details
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Initial Complaint
11/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On April 19th 2024 I paid Timbercreek structures for a 12' x 20' shed. Keith ******** *as the salesman on the lot at 3903 Belmont Ave, Youngstown Ohio 44505. He gladly took my $4,000.00 dollars ( CASH) and stated the shed would be built and delivered in 1-8 weeks. As of Friday November 1st it was 28 weeks. Numerous calls to them since week 8 and I've heard every lie imaginable. Sandy is a great liar. I failed to notice at the time of payment the area on the contract where it states delivery time was not filled out. Mr. Dotson has stated several times to me, verbally, that since that wasn't filled out, "I don't know if Keith told you 20 weeks for delivery". I think this is part of their game.Initial Complaint
10/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They had scheduled to deliver shed on 9/24/24 between 2-5 pm. At 7:30 pm they texted to say they were running a little behind!! They arrived at 8:40 pm.and it was pitch dark out. As they were forklifting the shed into position, they hit the house with the shed. It damaged the gutters, tore some trim off the shed and scratched the side of it. They admitted they caused the damage and said they would repair all damage to our personal property. I suggested I withhold a small amount of the final payment to ensure they would return for the repairs but they threatened to load the shed back up if I didn’t pay in full. I paid them in full $3600.00 cash and asked for a receipt. They didn’t have any! I told them I wanted a receipt on a company letterhead, they had nothing!!! He finally wrote it on the purchase order and I made him sign it. I also wrote out a statement describing the damage and that they caused it and their word to return and fix it, I had them sign that too. I have on video the actual moment when they hit the house with the shed, along with photos. I have called, and emailed, but they refuse to commit to honoring their signed statement of returning to fix their admitted damage to my property. If they don’t give receipts for their cash only purchases, I would think the IRS would find that extremely concerning!?Initial Complaint
10/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 5/14/2024 I purchased a shed from Timber Creek Structures and was told it would be delivered in 3 weeks. I made several phone calls to Timber Creek Structures and was giving the run around, when finally speaking to someone I spoke to Lena, she was very rude and told me she didn't know when i would get my money back. I called and canceled my order in August and requested my $1600 back and never heard back.Initial Complaint
10/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a shed from Timber creek structures on 7-18-24 with a 12 week delivery time. I paid $1500 in full. Spoken to salesman Ralph 2x as he promises to return call same day and has not. I’ve called the office numerous times asking about shed and have been hung up on and/or not reaching anyone. I now see numerous poor reviews stating they’ve been scammed. I’d like the shed or money returned.Initial Complaint
10/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased 8x12 shed for Church April 15, 2024 was told we'd have it in 4-8 wks. It's been 5 months and we've have nothing no shed and no status of any delivery. Plus when I called to ask for a refund all I get is the runaround. So the church is waiting for $1,500.00 cash that we paid for the shed. We'd like whatever comes first delivery of our shed or a total refund.Initial Complaint
10/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Paid up front 6938 for building on 3/23/24 contract said 3 to 6 weeks for delivery. It is now 10/8/24 still no date for delivery. For the last 2 weeks won't return my calls.Initial Complaint
10/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered gazebo from sales man Ralph paid $ 1000 down on May 4 Have not gotten anything and have requested my money back do to no product and several phone calls that have gotten nothing in return I Want my money back from themInitial Complaint
10/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a shed from this business on 05/04/2024, paid $2,000.00 cash. I was promised 6-10 weeks delivery and have yet to receive the product I paid for. It has now been 22 weeks and all emails and phone calls to business have gotten no where. I was even threatened that if I reported business to Attorney General, my order would go to the bottom of the pile! I have never received a call from business regarding my purchase or order status. I feel 22 weeks has been long enough, and would like my shed delivered immediately or my money back to purchase somewhere else.Initial Complaint
10/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On January 19, 2024 we paid in full for a 12x40 garage to be delivered within 3-10 weeks. As we had to prepare a level spot for it once the ground was ready to work we were not concerned about such a long lead time. We received a call informing us that our shed was to be delivered during the week of June 24th. When I called to get a specific date as we were going on vacation, I was told that the delivery was canceled with no notice to us. When pressed for a day when the shed would be delivered, I was told after the 4th of July. That week came and went with no contact from Timber creek. When I called to ask about it on the 11th I was told that it would be the end of July as that was "after the 4th" . When asked why it was so far out when the personalized shed was already built as we had 2 prior delivery dates, I was told that it had yet to be built. I asked how long it takes to build a shed of my size (12×40) and his reply was 2 days. I was able to press him into giving me a firm date as we were going on vacation and needed to know when we could leave and was given July 29th for delivery. It is now October 1st and we have not heard from Timber Creek Structures. I have called twice the last week of September to get a delivery date and no return call. At this point we would like to get a full refund of the $7000 we paid.Initial Complaint
09/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered 2 prepaid sheds for $3000.00 on 4/18/24, was told 3 to 5 weeks for delivery. Contacted them several times after 5 weeks and was told next week several times and no sheds, just more excuses. Waited till 7/8/24 and cancelled my order and was told I would be contacted about my return and to date have not heard a thing from them. I did try to contact them about my refund and never received a answer from them.
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Customer Complaints Summary
253 total complaints in the last 3 years.
82 complaints closed in the last 12 months.