Additional Information for Digital Forensics Corp.

On April 30, 2018, BBB sent a letter to the company bringing to their attention a pattern of complaints as identified by BBB. BBB files indicate that this business has a pattern of complaints concerning delays in completing the promised service. In addition, BBB has received a pattern of complaints concerning misrepresentation by the company regarding Phase 1 and Phase 2 reporting. These complaints allege that the consumer was led to believe that additional evidence, email, photos or other information would be able to be produced if the consumer paid the additional money for Phase 2 reporting. Additionally, the complaints allege that after paying for Phase 2 that the company was unable to provide the promised information. 

On May 16, 2018, the company responded to BBB's letter. The company acknowledged mismanaged and poorly trained employees in their sales and customer service departments. Furthermore, the company claims to have removed or reassigned these staff in an effort to shed these complaint concerns. 

In December 2018, BBB reviewed complaints received by BBB since communicating with the company. BBB continues to see a pattern of complaints alleging slow or no response to calls and/or emails made to the company. allegations of missed deadlines when information will be provided by the company and misrepresentation of information that can be provided by the company if the consumer pays additional fees to move to phase 2. 

On February 17, 2021, BBB staff spoke at length to representatives of Digital Forensics. Digital Forensics explained the many steps they are taking to ensure that they communicate in a timely matter with their consumers. 

In April 2021, BBB staff reviewed recent complaints received by BBB. The complaints continue to show concerns with Phase 1 to Phase 2 misrepresentations, slow response to phone calls and email and delays in providing promised information by Digital Forensics.