ComplaintsforMaronda Homes Inc.

• Initial Complaint

  10/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  It has been a lil over a month since I last communicated with the Maronda Homes. I am still absolutely frustrated and upset with their lack of warranty/additional services that were not honored at the end. I have two issues that were never resolved and should have. Those issues are a hallway closet door and the 1 year dirt drop. 1. Closet door- Each time throughout prior to the 1 year we would be told that closet doors get fixed at the 1 year and they would not acknowledge any issues until then, When I had my one year inspection the warranty person marked it to be fixed. They sent out a subcontractor who looked at it and said he couldn't fix it and would report it back. The subcontractor didn't even take the door off the hinges and said it was more than he could adjust. I heard nothing back untill I asked and was told..."he closet door as good as possible and that’s all we can participate in." Absolutely insane when every issue you have through the year get told...1 the one year will fix it. Then at the one year...do nothing and get told it is as good as possible. The closet door needs fixed/adjusted. 2. Dirt Delivery - Was told at our home closing and in initial paperwork and at 6 month inspection that we would get dirt to fill in the holes for the backyard or level as part of Maronda Homes services. We were told at the one year that this is no longer thing. What needs to be done to honor the original agreements and documentation? We would like the dirt we were told we were getting. Every time I was talked to it was part of the 1 year. At the beginning.,..six months...Then without notice discontinued and we get no dirt like we have been told the whole time. Maronda Homes should honor their commitments to their customers.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My furnace went out on 11/11/23. I closed on my house on 4/1423. My home was newly built. My home is under warranty until April 2024. I called emergency maintenance per the instructions given to me by Maronda. Maronda authorized ********** to come out to fix my furnace. Now they do not want to pay the bill. They are saying I should have troubleshooted. I did… I have had multiple issues with my home. The home was poorly built. Maronda does not stand behind their homes,

  Business response

  01/19/2024

  In response to the complaint id# *************, the homeowner contacted ********** directly as an after hours emergency issue. Once ********** arrived at the residence, they inspected the furnace issue and discovered the bottom door on the furnace was not in the locked position causing the door switch to not be pressed in and power to be sent to the furnace. This bill/invoice (attached) is the responsibility of the homeowner as the issue which caused the furnace to not operate was the negligence of the homeowner and not a faulty furnace. Please let us know if you have any further questions or need any further information from Maronda Homes.

  Customer response

  01/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21167972, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. ********** contacted Maronda Homes. Maronda Homes authorized the after hours repair. The furnace door being open was not the fault of the homeowner! We did not cause the furnace to stop working. Maronda waited to months to tell us they were not going to pay the invoice. This is extremely poor customer service. 
  Regards,
  
  ***** ******
  

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/13/23, we submitted a ticket to ******* stating that we have birds entering into our home into a 2nd floor vent that did not have preventive screens installed in 2021 when the home was built. All other vents except these two vents were protected which allowed birds to enter into the home. Please note, 4 of my other close neighbors also have birds entering into the home in the same vents per no screens were installed on their homes either. I spoke to one of the HVAC installers and they confirmed they were aware of the issue and were also having birds enter into new homes they were working on to get ready for new homeowners. The HVAC technician showed sympathy and was willing to help us install screens/gates to help us with this issue but, we needed a wildlife pro 1st to get the birds/eggs out of the vents. We hired a bird removal service to remove the collection of eggs and 2 birds. The servicer noted that we should seek legal assistance per there was no visual signs of any preventive methods installed to keep wildlife out of the home. ******* (as usual) placed the blame on us as the homeowner instead of acknowledging their error of not installing the proper screening. ******* refused to take ownership of this issue or assist with the installation of screens to prevent any future wildlife from entering the home.

  Business response

  11/08/2023

  Good afternoon,
     In response to the complaint #(insert number), ******* Homes has constructed this home per plans with the installation of a Radon passive system in the home and as stated in section 30 of the original Agreement for Sale of House and Lot,
  
   30. Radon Notification: Radon is a naturally occurring, colorless and odorless gas that is caused by the natural decay of radioactive radium end uranium. In the decay process, these two elements produce radon gas. The gas may migrate through the soil and diffuse from the ground and be released into the atmosphere. Since radium is contained in the earth's crust and dissolves readily in water, radon can be found virtually everywhere. Studies suggest that prolonged indoor exposure to high levels of radon gas may result in adverse health consequences. Because of the multitude of factors involved, it is difficult to predict whether a residence may be subject to high radon levels, unless tests to determine the actual concentrations are
  conducted on a completed structure. The United States Environment Protection Agency (EPA) and the Department of Energy are conducting extensive investigations regarding this matter. The EPA has issued 'A Citizens Guide to Radon", a copy of which can be obtained through the EPA. This guide explains among other things what the owner of a home should do upon receiving the results of a radon test. The Buyer acknowledges that the Seller does not claim or possess any special expertise in the measurement or reduction of radon, nor does the Seller provide any advice to Buyer as to acceptable Levels or possible health hazards of the gas. The EPA has issued a technical guidance manual for new home construction. Since no known construction technique is foolproof, the Seller assumes no responsibility for the reduction or radon gas Levels in the home. If Seller makes available to Buyer any optional construction packages, Seller cannot be certain of and does not warrant the effectiveness of any optional package. The Seller makes no representation or warranty as to the presence or lack of radon or other hazardous environmental condition, or as to the effect of radon or any such condition on the new home or residents.
  SELLER DISCLAIMS AND ASSUMES NO LIABILITY AND BUYER WAIVES ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTIES OF HABITABILITY OR FITNESS OF PURPOSE THAT COULD BE CONSTRUED TO COVER THE PRESENCE OF RADON OR OTHER ENVIRONMENTAL POLLUTANTS. THE ONLY WARRANTIES SELLER PROVIDES TO THE BUYER ARE THOSE CONTAINED IN THE HOMEOWNERS MANUAL ENTITLED "THE ******* HOMEOWNER'S SERVICE POLICY HANDBOOK" DESCRIBING THE SELLER'S LIMITED WARRANTY.
  
  The concrete slab cracks would be the homeowner responsibility to seal after 1 year from the date of closing as ******* Homes policy is that ******* Homes would seal cracks greater that 1/4" in width if reported to ******* Homes warranty department within that 1 year period. This was mentioned during the 6th month final walk through and was signed off on by homeowner stating no cracks greater than the 1/4" mentioned per the attached 6th month document.
  
  Please let ******* Homes know if you need any further information or assistance in closing this complaint.
  
  Sincerely,
  
  ******* Homes Warranty Department

  Customer response

  11/12/2023

  After speaking to a real estate attorney, he stated that a reputable company would consider fixing the issue if the problem existed at the installation of the equipment when the house was built if the sump pump was installed improperly. He also stated that at least fixing the sump pump and ensuring that the foundation is secure would at least be the minimal they could do. If those two fixes would not resolve the problem, I could proceed with the mitigation system. For your response to state that there is no way to find the problem is not correct. The radon company we hired stated they have a guarantee in place that will get the radon levels to at least 4% which is acceptable levels per the notes from the inspection. That would include the services on the attached quote. Even the new builder I am working with requires that their homes have the mitigation systems installed and sump pumps sealed per they understand the harm that it can cause, and they stated they put their customer’s first so it’s a cost they are willing to pay.
  The response with the walkthrough and warranty is a typical response instead of acknowledging faulty or improper installation in which would be the fault of the builder. A walkthrough will not find issues of a harmful, odorless gas that no one can see escaping through the sump pump or foundation. A walkthrough is to find issues with an untrained eye. There was no way myself or any other consumers can see such a gas without hiring an experienced company that specializes in mitigation.
  This also pertains to the birds in the vent issue. The contactor that I hired recommended that I pursue legal action per there were no vents ever installed to keep the wildlife out. Your HVAC team is aware of the bird issue as well and noted that different vent sizes were being installed to help prevent the problem. How can a consumer notice vents installed on the 2nd floor without equipment that most individuals do not have that reaches those heights to confirm during a walkthrough? Both issues can have long term effects on the consumer’s health which should be most important instead of finding ways to cut costs.
  To ensure the quality of a ******* home, we would need to hire various licensed, experienced companies to check the work by or before the walkthrough. Every contractor me and my neighbors have hired have had the same summary after each home visit. Items were built poorly and or not installed at all and these items should not need to be fix this early on after just purchasing a home. If you check the HOA website, the community wants to come together collectively and stand against the lack of response to our needs from ******* and they want answers to what exactly we are getting from paying an HOA fee when your customer service and maintenance team take little to no effort to fix our issues. My neighbors have given up and refuse to place tickets because they fear nothing will be addressed. This goes against your misleading website that indicates you have quality we can trust in.
  Me and several of my neighbors have time and time again hired contractors to fixed various items in our new homes in which ******* continue to refuse to address. For example, I placed a ticket stating my power continues to go out over and over again on the 2nd floor. The maintenance individual told me to call him once it happened again instead of being proactive and hiring an electrician to find out what the issue is. Now my 2-year warranty is over and no one ever took the time to find and resolve the issue with my electric in the home. 

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had an inspection performed on our home on 10/29/23 and they found that they sump pump was not properly sealed and potential cracks in the foundation. Please note this home was built in 2021. .With the poorly installed system, radon gas levels are higher than the standard of 5 or below and can over time cause issues such as lung cancer. We had a company specialized in mitigating radon issues and they noted that the sump pump will need to be sealed, fill any cracks in the foundation, and install a mitigation system. I submitted a request to Maronda to inform them of this issue on 10/31 and they are unwilling to fix the issue stating it is a homeowner issue. This is 1 of the many issues that Maronda refuse to address. A real estate attorney stated that any reputable company should consider making the repairs per they installed faulty equipment and/or the issues with the foundation.

  Business response

  11/21/2023

  In response to the rejection of the complaint number ********, Maronda Homes will contact the homeowner to inspect the sump pump installation as well as to seal the cracks in the basement slab floor. As per the exterior venting issue, Maronda Homes puts a louver type venting exhaust on the exterior and no cages as they close automatically without air pushing through them. As stated on the invoice provided by the buyer, Maronda Homes does not put a cage on the dryer vents as this is a possible fire hazard with the possible build up of lint at the caged exhaust. No action will be taken on that issue per code does not require caged venting on exterior dryer venting. Please let us know if you need anything further at this time.
  
  Sincerely,
  
  Maronda Homes Warranty Dept.

  Customer response

  11/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  In regards to the vent issue as stated in the previous response, your HVAC team is aware that the lourve vent option without screening is ineffective and birds continue to enter into the homes of people in this community. Every lourve vent on the home was also equipped with a honeycomb vent/screen coverings to keep wildlife from entering into the home. The two vents on the 2nd floor bathrooms did not have vent/screening hence the birds had easy access into the home. The birds could simply lift the flaps and enter into the unprotected vents. The contractor we hired noted that the birds can cause obstructed air flow, risk of fires, health issues from bird droppings, etc. The contractor put cages on the bathroom vents not the dryer vents. The contractor did a complimentary cleaning of the dryer vents since they already had to vaccum the remains from the multiple birds entering into the bathroom vents and also removing 6 eggs. We are not requesting that Maronda put cages on anything. We are asking for a refund of the services that we hired to prevent wildlife from entering into our bathroom vents that as the contractor stated were never installed.

  We hope for the sump pump installation a qualified technician will be able to resolve this issue.

  
  Regards,
  
  ***** *****
  

  Customer response

  12/18/2023

  Hello,

  Here are my responses to the questions below:

  Did the business every do a follow-up in regards to filling and sealing the cracks in the foundation?
  - No, I have not been contacted to filling and or sealing the cracks in the foundation or ensuring the sump pump is installed correctly.
  

  Can you verify the refund amount that you are requesting from the business?
  - The cost for the services provided was $450. The price to cover each second floor bathroom vent was $100 each totalling $200. They installed the covers that I purchased from ******. I did not include this cost of the covers in the requested refund but, I attached the invoice for proof of the purchase of the covers. The cost to remove the birds/eggs from the bathroom vents was $250. The total cost we paid was $450.

  Thanks,

  *****

  Business response

  02/19/2024

  Maronda Homes reached out to the customer regarding the inspection and found that the customer has sold the home and moved out.

  Customer response

  03/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I moved out of the home per the continued dissatisfaction of the careless services from Maronda. No individuals should have to go through these extreme measures to get issues resolved. I am not satisfied with Maronda hence the reason we left the property. The company should hire better personnel that care about providing optimal services to the community. The only reason I am closing this complaint, is I no longer want any other dealings with Maronda.
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There are quite a few items that still need to be addressed in our home * Ceiling Patchwork in main floor office is very noticeable and does not blend very well with the rest of the ceiling. The wall needs to be cleaned/painted to remove water marks. * 1st floor guest bathroom Wall has bad paint marks, looks like stains. Toilet is loose at the base. * Fire Place in First Floor Family Room Tile Spacers were left in after install, needs to be removed and caulked. * 2nd floor guest Bathroom Tub/Shower has drywall coming apart at seams. Nail pop not fixed in Ceiling. * Cracked Window in foyer of house Looks like the glass needs replaced. * Attic Insulation depth is below 10 inches in some areas Should have been a minimum of 13 inches. * Concrete cracks in the basement. Crack in wall was sealed before, Crack has reopened.Cracks along the floor have gotten wider, needs to be sealed * An inspector has found that the gas piping is not supported properly. * Lid to the ejector pit/pump was not properly sealed. * Sump cover will not fit Inspector found that the exterior gas line improperly installed through the vinyl siding and do not have proper flashing/sealant. *Main floor flooring After numerous repairs floors still have several issues including -spongy spots -high and low spots -cracked flooring Reached out to flooring experts, multiple recommended replacing subfloor *Baseboards not installed properly on main floor. Blue marks on Foyer wall, possibly from ladder, needs repainted * Carpet in primary bedroom has not been sealed to floor after bathroom floor repair * Floor squeaks worsened after attempted repair in front of primary bedroom * Ceiling repair in dining area left drywall product on light fixture. Other areas of ceiling not addressed; drywall tape exposed *Garage doorn Trim coming down, bracket falling off * Main entry door - scratches from contractors’ equipment * Brick post on porch Not the upgraded design that was ordered. And more...

  Business response

  08/28/2023

  We have met with the customer and agreed to a plan for resolution.  We are scheduled to complete the list of incomplete items in the home. 

  Customer response

  09/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  The amount of work that needs to be completed is extensive and we are reluctant to accept the resolution until the work is done. Maronda did reach out to us and have sent a manager out to assess the problems and are working on a plan to fix everything. We have been promised a lot from them before but things have not been fulfilled, hence my skepticism.  The manager does seem sincere and noticed most of the problems right away so I feel that he will do the right thing. 

  On another note we did receive an email from the claims person and he stated that Maronda will not be doing anything further to fix any of the mentioned issues.  We reached out to the manager on the phone and he quickly disputed the email response. 
  Regards,
  
  ****** *****
  

  Business response

  09/06/2023

  Maronda Homes management met with the customer and are currently working towards a completion of items they pointed out.  We expect to have all items completed in he next 30 days.

  
  

  Customer response

  09/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that more time is needed to complete the repairs. I am only declining this response to allow for more time for the issues to be resolved. 
  
  Regards,
  
  ****** *****
  

  Customer response

  04/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *****

  Problem:
  Maronda has made a few attempts to fix some of the issues in our new construction home, but some of the "fixes" did not resolve the issues. We tried working with them and were very patient, but recently we were told that they will not fix the remaining issues, One of which they recently caused!!! Here are my top remaining issues: - Ceiling Patchwork in several areas of the home are very noticeable and do not blend very well with the rest of the ceiling. The ceilings need to be painted all the same color. - 2nd floor guest Bathroom Tub/Shower has drywall coming apart at seams. They repaired this previously by repainting, but the paint peeled off. The spout for the shower moves around a lot as if the pipe in the wall has not been secured. - Cracked Window in one of the bedrooms, which was cracked when they were fixing another window. - The two children's bedrooms are approximately 15 degrees cooler than the rest of the home during the winter due to no insulation between them and the garage. - After numerous repairs floors still have several issues including spongy spots, high and low spots, cracked flooring, divots, and uneven areas. We reached out to several flooring experts, all recommended replacing subfloors. Maronda's idea of repairing this was to place random 2x4s on the basement ceiling, but this caused more problems, and they also could not reach certain areas because they would have to adjust HVAC. - They repaired our porch post (yay!!) but did not repaint the post and it is 2 different shades of white. Also, some of the sealant is failing. - They repaired a spot on the wall but did not repaint it. Kudos on the repair, as it was done very well and if I wasn't looking at other issues, I would have missed this.
  
  
  Desired Resolution:
  Finish the Job
  

  Business response

  04/23/2024

  This home was closed in June of 2022.  Maronda Homes warranty provides 6 month and 12 month quality walks to make repairs to the home.  Many repairs and touch ups were made to the home due to the home being lived in and used.  This home is now well outside the warranty period for repairs of normal wear and tear from the homeowner.  Maronda Homes has fulfilled their obligations under the warranty.

  Customer response

  04/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  1. Maronda had promised to repair these items and has not done so or failed to complete the repairs.

  2. Maronda was in my home 4 weeks ago to work on some items and initially promised to return to complete the repairs, but we received an email afterwards stating they were no longer going to repair anything else.

  3. Maronda has cracked a window while repairing another window, and it takes an extremely long time for them to get the glass from their window manufacturer, which was their reasoning for the extreme delay to fix the first one.

  4. We have been patiently working with Maronda and trying to be understanding, but we cant accept incomplete repairs and broken promises.
  
  Regards,
  
  ****** *****
  

  Business response

  04/29/2024

  Contract attached, customers receive a login to access their warranty document electronically.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I closed on a Maronda new build home on 11/29/22, when I did my final walk through there were multiple items not finished along with workers currently finishing the jobs. The house was left a mess when I finally moved in. I was told that all repairs that could not be finished at the time would be finished directly by them. I had several higher ups reach out and get involved, however, that was useless as they didn't follow through on anything and just told me what I wanted to hear. I have had multiple issues that I have submitted work orders for that just get ignored as nothing is ever submitted as well as sending emails directly that go unanswered for the most part. I also had my 6 month walk through recently to go over said issues and Frank said he would submit, 3 of the main ones being my irrigation system, scratches in my floor on the first floor and then a warped and unsafe second floor. Frank even noted that there have been issues with my model and that they changed the design due to all the issues. Yet Maronda continues to ignore requests to have these items fixed. There is no way to contact the service dept as they don't answer calls, they don't respond to emails so I need to file complaints. I want thos house fixed and corrected to what I paid for and fixed as promised by Cheyne and Frank.

  Business response

  07/18/2023

  The warranty department spoke to *** ****** as well as email follow up.  All necessary items will be completed by July 31st, 2023.  The warranty department will follow up at the end of the month to ensure all is completed. 

  Customer response

  07/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  07/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We moved in to our new home just over 2 years ago. On the pre close statement and walk through preformed by Maronda homes they noted that our front door would be repainted as it was not painted properly. We have reached out to them at least 10 times to get this done. The customer care center and especially Judy the customer service representative have blown us off and keep telling us that it is on the schedule and the site manager is aware of this. Multiple doors have been painted in the community. Judy and the site manager are totally worthless and patronizing they keep telling you what you want to hear and then nothing happens.

  Business response

  07/11/2023

  We have reviewed this complaint with our warranty manager and he will reach out to the customer immediately.  The painter is being scheduled to repaint the door as soon as they are available.

  Customer response

  07/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  06/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am writing to file a complaint against Maronda Homes Company regarding their refusal to refund my deposit for a home purchase. Despite my attempts to resolve the issue through direct communication with Maronda, they have not responded to my email which outlined the details of my request. This week, I sent an email to Maronda to address the matter concerning our request to be released from the contract. As per the contractual article (A- Mortgage financing, item 3), and the second item of the Addendum: Important Items to know when building your Maronda Home pasted below for your kind reference, we entitled to be released from the contract and receive a refund of the deposit if we are unable to obtain loan approval due to circumstances beyond our control. In this case, our inability to secure loan approval was a direct result of unforeseen and extensive repairs that emerged after the inspection conducted by our previous buyer. The sale of our home was one of the conditions outlined in our pre-approval letter to buy the home. However, the release form provided by Maronda does not align with the terms outlined in the home purchase contract that we signed. The contract clearly states that we are entitled to a refund in a situation similar to the one we described in our initial request. I have attached a copy of our pre-approval letter, which Maronda considered when accepting our offer to purchase the property located at **** *********** ********* ***** *****. This letter serves as evidence of our eligibility and supports our claim for a refund. I kindly request your assistance in resolving this matter by contacting Maronda Company on our behalf. I urge them to resend a revised release document that explicitly states the refunding of our deposit as per the terms of our contract. Once we receive the revised document, we will promptly review and sign it.

  Business response

  06/09/2023

  We have reached out to *** ***** and resolved this issue.

  Customer response

  06/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had filed a complaint about the condition of the lawn and sod being installed. ******* never checked the condition of the ground before the sod was installed and the company they brought in to install the sod just put it over the trash, debris, and rocks. When I filed a complaint about it, I was told it was my fault for not putting fertilizer down and that’s why the grass kept dying. This spring a portion of rock became visible in a bald spot of the lawn where the grass had died and the dirt had eroded away. What I dug up was a large chunk of concrete that was poured into the lawn and then covered up with sod. When I tried to reach out to ******** no one would answer the phone except sales reps and no one would answer my emails.

  Business response

  05/30/2023

  Mr. ********
  In response to your compliant about the condition of your yard prior to sod installation…our yards are “rough” Final Graded by a Dozer then tractor graded by our sod contractors. It’s only after those two steps that the landscaping and sod are installed. We go to great measures to ensure the yards are ready for sod but we can’t guarantee a totally rock free yard. As far as the concrete that you uncovered at the approach area of your driveway, it appears to be over pour from the approach. From the picture I have, that was taken of the area on 5/30/23, it appears you have already repaired this area with topsoil. I would be willing to over seed this area when the weather permits. I can also have someone remove the rock. As far as the remainder of the yard is concerned, it is normal homeowner responsibility to perform the proper seasonal maintenance to ensure a healthy yard. Please see attached picture.

  Customer response

  05/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint I* ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *******
  

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We signed a contract with Maronda on 3/28/21 to purchase a new construction house. Purchase price $290,920.00. We gave a deposit of $8,800.00. Address of property: **** ******* ***** I************ ** *****. It has been approximately 23 months and we are still not in the house. And, yes the contract we signed does say they have 2 years to deliver the house. We have a house inspection done on 2/22/23. The house inspection report indicated many issues. One of the biggest was several cracks in the foundation/basement area, evidence there had already been 4 inches of water in the basement at some point. We e mailed that report to Maronda as soon as we received it. We were scheduled for our final walk through on 2/23/23. Painters were there working on touch up paint- floors covered with drop cloths so we were unable to see all the floors. We started to speak with Brad (project manager?) about some of the issues, specifically the basement. He had not looked at our house inspection report that had been e mailed to him. We were direct, angry, and to the point in what we said and our tone. Brad shut the conversation down and said he would not have this type of conversation without his manager present. We said the house obviously wasn't at the point for a final walk through since there were people working at the house while we were there. Our closing date of 2/28/23 has been canceled, we asked for the final walk through to be rescheduled when all the work is truly done and Brad's manager can be present. Maronda has several requirements for any home inspector that is hired by prospective buyers-- we jumped through those hoops and our inspector met all their requirements. We do not expect perfection- but we do expect a quality product in our finished house. And we do expect when there are things that need to be remedied/repaired that this is done. I don't thin Maronda can say they rushed the process. We know-labor/supply issues are a reality- but other builders manage,

  Business response

  02/27/2023

  Maranda Homes has every intention to complete this home, in accordance to the contractual obligations, municipality requirements, and Maronda Homes quality of standards. It's in our shared interest to work through any issues amicably and professional with the buyer. The buyer has committed to meeting at the home on 02/28/2023 with our Manager of Production for a full review of the stated request. 

  Customer response

  03/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and the issues have been addressed. 
  
  Regards,
  
  ******* ******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩