Customer ReviewsforMercedes-Benz of West Chester

West Chester Mercedes Benz is anything but a Luxury Experience…. From my initial encounter when I purchased my vehicle in Jan 2022 …. I was really excited about being able to walk into the dealership with a check to purchase the type of vehicle I wanted ( I worked hard in life to get to that point) However the assistance sales manager Richard made my experience anything but a Luxury experience…. Rude , Condescending and so forth …. Even complaining to the manager Belinda or whatever her title is … She basically just wanted to sweep it under the rug. They were acting like they were doing me a favor by selling me the vehicle… However I digress , this is not my current complaint… this is: Do not believe in the CPO certification program, it’s just a fancy way of up charging for a couple extra miles on an extended warranty. It means nothing in terms of the technicians actually doing the 165-point inspection they claim to do especially at the Cincinnati West Chester location. If they get a trade in all they’re basically doing is giving it a Great Detail inside of the vehicle making it look good…. I purchased a 2016 CPO Certified pre-owned ( finger quotes )vehicle from this location 2 years ago and have had all maintenance performed through Mercedes Benz only for them to tell me a week ago that I need $16,000+ work done on the engine …. Keep in mind I’ve put less than 23,000 miles on this vehicle since I’ve had it ( I’m the 2nd owner) The service manager tried to explain to me that it was the oil that I used … Well after politely reminding him that he should have said the oil that Mercedes Benz used because THEY’ER the only ones who has ever maintenance my vehicle …After that he went on to say these things just happen….. REALLY TO A $50,000 vehicle …. SO BASICALLY MERCEDES BENZ VEHICLES ENGINES DON’T last more 90,000 miles even if you have the dealership maintain them . Just something to keep in mind if purchasing A So Called luxury vehicle from West Chester Zero star

I took my car in for service and I was price gouged for a key until I informed them that I had already checked the price of the key and I know that the price they were trying to tell me was wrong. I also was charged for 2 diagnostics totalling over $700 when the problem was something that the 1st one should have told them what the problem was. I paided over $2500 for service and got the car back with more problems than when it was taken in. I have spoken to the GM and she just tries to pacify you. The service department just seems to do what they want. I feel very discriminated against. I feel like I received " the poor Black person treatment". Something that I don't deserve because my money is just as good as the next and my color shouldn't have to matter.

Inadequate business practices, deficient communication, deceptive billing tactics, and manipulation are evident. I was informed that certain services were obligatory when, in fact, they were optional. Despite paying a substantial sum of over $2300 for a same-day comprehensive service, it ultimately extended to two days, and not all the promised services were carried out. Surprisingly, my coolant level was low, and even the windshield wiper fluid was nearly depleted. This falls far short of the Mercedes B*** experience I had anticipated."

WORST EXPERIENCE EVER! Ordered my 2023 ****** on July 2 2022. Paid a deposit and put my BMW up for trade in. I was told it would be in around the middle of Sept. Received a call that it had made it to Baltimore at the beginning of Oct. I called Oct 17th and was told it hadn't arrived yet. But should be there soon. On Oct 25th I received a phone call saying my car had been sold to somebody else. They sold it on the 19th. Two days after I had called. I had waited 4 months, paid a deposit and they sold it to somebody else! What kind of dealership does this? I have purchased at least 13 new vehicles and this is by far the worst experience I have ever had. I didn't drive my car for months, because it was traded in and they ask me not to put miles on it, plus I didn't want to risk it getting into an accident. Now my trade in is down $5K, because the used car market price has dropped. I am so disappointed. Mercedes-Benz just lost a customer. Everyone I have told what happen is in disbelief. Go spend you money some place else.