118 Customer Reviews
Review from Barbara C
1 star08/12/2024
Two years ago I purchased bathing suits but did NOT sign up for a membership. I just received a membership fee on a NEW charge card that wasnt even used on the original order (which was 2 years ago.) They said they would refund my money, however, they were NOT able to tell me how they got new card information that I NEVER GAVE THEM.Review from Christel K
1 star08/02/2024
I purchased products/monthy service membership fee from SwimOutlet but when I went to close out my account apparently they do not manage their finances they contract this out - I was unable to retrieve and erase my credit card number and they could not do it for me. I emailed them and the company did not answer my reply to have this taken care of. I tried to resolve myself with the company I was told was managing it, but I was provided the wrong company information. This may seem small, but in this world with so many hackers the last thing you need is your credit card information just sitting out there when you have no intention of using it. How can a company be so irresponsible to the customer?Review from Lisa S
1 star07/31/2024
I purchased a Seac USA Full Magica Face Snorkeling Mask. I returned the masked with approval on July 10, 2024. I have a subscription with Swimoutlet with my email address. I have purchased several items this year. They cannot locate my email, so no refund!
SwimOutlet.com Response
08/02/2024
Thank you for providing feedback on your recent experience at SwimOutlet.com! While we're definitely sorry to hear about your initial experience in looking for an update on your return status, we're happy to see that you have since had your return questions answered by our team. We hope that you ultimately had a positive experience! Please don't hesitate to reach out with any additional questions or concerns - we're always happy to help however we can. Thanks for shopping with us, and have a great rest of your day!Review from Michelle S
2 stars05/28/2024
I had placed an order for an item with expedited shipping in the advertised 1-2 days. I placed the order on Wednesday, May 22nd and it is now Tuesday, May 28th. I paid additional money for the expedited shipping, and yet I did not receive that service. In attempting to reach out via phone and chat but, I was left on hold for more than a half hour. I will not be using the expedited shipping in the future since this paid service, and my attempts to address a customer refund, went completely ignored.SwimOutlet.com Response
08/02/2024
Thank you for providing your feedback on your recent order! ************* are listed in business days, which exclude holidays and weekends. Unfortunately this order was placed too late in the day for same-day processing and shipped the next day. Excluding the weekend and Memorial Day holiday, this order did arrive on the 2nd business day. We sincerely apologize for any inconvenience this additional transit time due to the holiday caused, but we hope you understand! Please don't hesitate to reach out to us if you have any questions at all - thanks for shopping with us!Review from Emily L
3 stars05/28/2024
Good selection of products and they run some good sales, however the shipping is horrible. They use ***** and its the worst shipping. I know when I order items through SwimOutlet that its going to take a long time before I get the product. This last time I ordered I never received my items. I did get refunded by SwimOutlet, it was just a difficult process and not worth ordering through them any longer. As much as I dont like Amazon, I prefer to order through them since I know Ill get me items.Review from Christine K
5 stars04/19/2024
Im from ******* and this arrived faster than some things I order online in ******! Swimoutlet was also the only place I could find 5mm neoprene Excel mitts/ most places only stock gloves. I have excel 7mm mitts( great) but its time to wear 5 mm and I really didnt expect them to get here in time so SwimOutlet exceeded my hopes! And the mitts are perfect and the price right onReview from Adele K
1 star04/16/2024
This company put me into a membership and charged me an annual fee every year for 4 years even though I did not order anything from them. They are sneaky and make it extremely difficult to cancel the membership. Do not do business with these scammers!Review from Sarah B
5 stars04/15/2024
We have ordered multiple times with no issues. When we did have an issue customer service was amazing.Review from Neil H
5 stars04/14/2024
I dont usually buy from swimoutlet since my suits last a pretty long time. But when I do buy it is because the wide variety of colors and styles as well as competitive prices.Review from Alison H
5 stars04/12/2024
I got updates on status and received items ordered promptly.
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