ComplaintsforVector Security

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contact vector about my security camera not working due to a change in the cable box due to lighting they stated that they were responsible to service the camera due to acts of God. Inform them that I would not pay for service that I was not getting and ask them to send me a copy of that contract because that was not on the paperwork I sign for so I was for a copy of the contract for full disclosure after a well the collection agent state that the will send a service person to service my cameras and that she would take-off of the bill since I haven't had service in a month. They came out at the end of last month. However I wasn't sent a copy of the contract and no monies was taken off due to not having service, they also lock me out off my services on line in seeing or paying on my account. I'm not refusing to tender payment but will not pay for services not rendered for a whole month and I want to see my camera online as well as use my online services. As well have a copy of the full contract that I ask for

  Customer response

  05/03/2022

  We can go to court, I have ask them to give a copy of this contract they haven't produced as well as one month of service taken off for service not rendered. I am willing to get a copy of the contract via discovery or subpoena.
  

  Business response

  05/03/2022

  Mr. ******* entered into his agreement with Vector Security on June 15th, 2020. He was installed on 07/06/2020. I sent Mr. ******* a copy of his signed agreement. Although his repeated internet issues that affected his cameras are not covered by his service agreement, he has received a total of 3 courtesy service calls, as well as a monitoring credit issued to his account of $114.70. Mr. ******* has not paid on his account since November of 2021. We do feel that we have gone above and beyond to satisfy and resolve any service issues related to Mr. *******'s internet and his cameras, which again these issues were not caused by Vector Security, and the calls should have been billable service calls.  

  As a sign of good will, if Mr. ******* will pay his past due balance, we will issue a 30 day monitoring credit to his account towards future billings. 

  Thanks,

  ******* ****

  General Manager

  Vector Security

   

   

   

  Business response

  05/05/2022

  I personally sent Mr. ******* a copy of his agreement on Tuesday, May 3rd at 1:44 pm to his email address: ja*******10@outlook.com

  I also offered him one month monitoring credit, which is what he asked for in his initial complaint, provided he pays his outstanding past due balance.

  Based on our previous response to his initial complaint, we are certainly willing to work with Mr. ******* to resolve, which is what we have tried to do on many occasions to date, and are willing to do as indicated moving forward.

   

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